Personal Development Courses
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ASET Customer Service Excellence
Open Study College
ASET Customer Service Excellence This Customer Service Excellence distance learning course covers: Module 1: What is Customer Service Excellence? Why Plan for Excellence? Traditional Quality Systems Modern Quality Systems Module 2: Why is Service Exc...
£289 + VAT
First Steps
Business Training Direct
them understand what aspects went well, and what aspects need further development. How the 'First Steps' presentation training... to deal with difficult situations 10 Golden Tips to ensure your presentation is positive and interesting Personal constructive...
(Presentation Skills Training in London)
£297 + VAT
Deliver Beyond Yourself
Reed Learning
This course uses experiential learning techniques to practically explore the difficult and complex issues of acquiring confidence and charisma, cutting down on gobbledygook, tackling problems fearlessly, loving challenge and using imagination creativ...
(Self-development Course in London)
£545 + VAT
The Confident Facilitator - Advanced
Cosensa Learning & Development Ltd
background: The trainer for this course is a Fello- of the Chartered Institute of Personnel Development and holds a variety... programme gives managers tools, confidence-building and personal behaviour management skills. We work with managers...
(Leadership Course in Greater Manchester)
Course
- in Manchester
- Inhouse
- 2 Days
£ On request
Creating a Climate of Continual Improvement
Advanced Training
Creating a climate of continual improvement Features What Continual Improvement really means How to determine whether we really want to improve How to decide what to improve Relationship of motivation to the European Foundation for Quality Management...
(Performance Workshop in )
£ On request
Facilitation Skills
WWP Training Limited
discussed -Facilitate and mentor individuals by focusing on individual performances in the team and encourage the development... development -Utilising action planning opportunities -Facilitating others -Facilitation with clients and third parties -Practice...
(Leadership Course in London)
£450 + VAT
Coaching for Leaders & Managers
Cosensa Learning & Development Ltd
of their jobs. Effective coaches help inspire people and get them to see how their personal goals link to the goals of the team... to your advantage Take personal responsibility for what you know as well as what you need to find out and feedback Day Two...
(Leadership Course in Edinburgh)
Course
- in Edinburgh
- Inhouse
- 2 Days
£ On request
Leadership Development
Train In A Day
Leadership Development When and Where? In-house at your premises on any available date. Courses commence at 09:30am... Course Structure The Leadership Development training course is structured so delegates receive a strong element of practical...
(Leadership Course in )
£995 + VAT
Communication Excellence
Reed Learning
professional image and personal capital Identify different thinking styles to be more persuasive Understand fear and positive...
(Other Communication Skills Course in County Armagh)
£895 + VAT
Presentation Skills
Partners in Business
courses are "ACTIVE" and "interactive" and geared to delegates personal experience, and therefore the maximum number of delegates...
(Presentation Skills Course in Hertfordshire)
Course
- in Watford
- Inhouse
- 2 Days
£308 + VAT
Business Mapping Seminar (Mind Mapping for Business Advantage)
Illumine Training
This seminar will show you how to use Mind Maps® as a practical business tool and is suitable for public, private and not-for-profit organisations. Clive Lewis is an expert in using Mind Maps® in today's business environment and will share his unpara...
(Performance Workshop in West Midlands)
Workshop
- in Central Birmingham
- 4 Hours
£225 + VAT
Creative Thinking And Problem Solving
WWP Training Limited
decisions, uninfluenced by office politics or personal bias -Risk management techniques -Convert problems into opportunities Creating...
(Other Interpersonal Skills Course in London)
£450 + VAT
Assertiveness At Work
Pass training
Course content This very interactive course will provide many opportunities to practise and master the techniques discussed. Defining assertion - you're half way there already How to build a personal platform of natural confidence How to create...
(Assertiveness Workshop in London)
£275 + VAT
Customer Focus On The Telephone
WWP Training Limited
-Handling difficult situations with customers Developing a personal action plan Review of Programme Other Recommended Programmes...
(Telephone Skills Course in London)
£420 + VAT
Effective Presentation Skills
Skillstudio Limited
discussion General feedback session Individual evaluations by course tutor Personal action plans You'll carry on learning...
(Presentation Skills Workshop in Greater Manchester)
Workshop
- in Manchester
- Inhouse
- 2 Days
£597 + VAT
The art of effective communication
Cosensa Learning & Development Ltd
Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstr...
(Assertiveness Course in Warwickshire)
Course
- in Birmingham
- Inhouse
- 1 Day
£ On request
Managing difficult situations on the telephone
Cosensa Learning & Development Ltd
Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relatio...
(Telephone Skills Course in Avon)
£ On request
Negotiating with Skill & Confidence
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to become more persuasive and influential, by helping them develop their ability to communicate more confidently and professionally. Contents: By the end of this course each delegate wi...
(Assertiveness Course in Highlands and Islands)
£ On request
Presentation Skills
Cosensa Learning & Development Ltd
Course Objectives: This Presentation Skills training course is designed to help delegates prepare effective, interesting and memorable presentations using a range of different techniques. By the end of this course delegates will understand ho- to ass...
(Presentation Skills Course in Edinburgh)
£ On request
Managing difficult situations on the telephone
Cosensa Learning & Development Ltd
Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relatio...
(Telephone Skills Course in Edinburgh)
£ On request
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