Advanced Apprenticeship in Customer Service

Course

In Leicester

£ 300 VAT inc.

Description

  • Type

    Course

  • Location

    Leicester

Apprenticeships are planned, work-based programmes of training, learning and assessment for anyone aged 16 or over who is not in full-time education.

Facilities

Location

Start date

Leicester (Leicestershire)
See map
Painter Street, LE1 3WA

Start date

On request

About this course

You need to be employed in a customer service role where you have the ability to make decisions that can improve the service for your customers

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Reviews

Subjects

  • Customer Service

Course programme

Course Team Leader: Elliott, Christine

Course Level: Level 3

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Interview
Entry Requirements: You need to be employed in a customer service role where you have the ability to make decisions that can improve the service for your customers

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: You need to be employed in a customer service role to complete this course

Work Placement: No
Work Placement Attendence: Optional

Course Progression: On successful completion you will be able to progress to the NVQ 4 in customer service if your job role allows or HNC Business and Finance

Careers Progression: To a higher level position within your organisation.

Course Description:
Apprenticeships are planned, work-based programmes of training, learning and assessment for anyone aged 16 or over who is not in full-time education.

Description Breakdown:
The course allows individuals to combine paid employment with the opportunity to receive training, learn new skills and gain a nationally recognised qualification.You will complete NVQ 3 Customer Service, Functional skills Maths level 2 and English level 2 as well as a technical certificate EDI Level 3 Certificate in Customer Service. You must pass all of these qualification s to gain you apprenticeship framework. The assessor will deliver the NVQ and Technical certificate in the work place and you will attend college for the functional skills. The qualification should take between 12-24 months to complete.

Assessment Description: Exams and Continuous

Nº Places Available: 0

Trips Residentials: None

Qualification: Advanced Apprenticehsip in Customer Service

Tuition Fees: 300
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 300

Additional Costs: Apprentices aged 16-18 there is no cost. 19-24 employer will have to pay £300 per year.

Additional Costs Total: 0

Additional information

Career opportunities: Work Placement: No / Work Placement Attendence: Optional

Advanced Apprenticeship in Customer Service

£ 300 VAT inc.