Advanced Apprenticeship in Customer Service

Newcastle-under-Lyme College (NULC)

Course

In ((Indicate))

Price on request

The best Sales Skills courses

See all

See all

Description

  • Type

    Course

Level 3 Diploma in Customer Service
Functional Skills maths and English at Level 2
Employment Rights & Responsibilities
Personal Learning and Thinking Skills
Typically an Advanced Apprentice will have a higher level of responsibility, communicating effectively with customers, resolving problems and improving customer relations, promoting products and services, gathering and analysing customer feedback, improving systems and leading a team.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Emagister S.L. (data controller) will process your data to carry out promotional activities (via email and/or phone), publish reviews, or manage incidents. You can learn about your rights and manage your preferences in the privacy policy.

Reviews

Subjects

  • IT
  • Customer Service

Course programme

Your progress is monitored and assessments are arranged throughout the course and are usually done on-the-job. Assessment has three aspects which include observation of your actual performance and your knowledge and understanding you display in response to written and/ or spoken questions, and a portfolio of support material which you will build up containing assignments, case studies and testimony evidence through the e-portfolio.

See related categories

Advanced Apprenticeship in Customer Service

Price on request

The best Sales Skills courses

See all

See all