Advanced Facilitation Skills (1 Day)
Short course
In Edinburgh, Bristol, Leeds and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
1 Day
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Start date
November
other dates
The modern manager is required to develop and apply a suite of problem solving, decision making and consensus building tools to harness the intelligence, creativity and energy of the people whose commitment is required if key business goals are to be achieved. Professionals in support roles are increasingly required to use a variety of processes to engage, enthuse and enrol operations people to buy-into a change in working practices required by the business. In an increasingly bust world where time is a premium grabbing peoples attention and air time is not always easy so any event has to be facilitated in a slick, fast-paced and professional manner.
The course agenda will be set by the participants - to begin there will be a facilitated event where the participants will highlight their key facilitation challenges.
The tutor will then create the days agenda based on the precise needs of the participants and run the day accordingly.
Emphasis will be placed on using the time on the course for the participants to prepare for a forthcoming facilitated event where they will play with the lead role or support the chairperson.
All the participants will be invited to offer receive feedback on each others performance ensuring that the day is fast, focused and fun!
At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional facilitated event and planned their next event back at work.
This Advanced Facilitation Skills training course is available throughout the UK.
Facilities
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About this course
The participants will have insights and practiced the skills necessary to become an accomplished facilitator, these are:
1. Creating a climate for success
2. Engaging stakeholders
3. Designing and event and creating buy in from the stakeholders
4. Use of creative facilitation techniques
5. Managing the process
6. Maintaining direction and monitoring progress
7. Handling difficult people and situations
8. When to bring in senior stakeholders to ensure order and momentum is maintained
9. Reviewing progress against anticipated outcomes
10. Ensuring the momentum caused by a successful event is translated into further action)
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Management
- Decision Making
- Customer Service Skills
- Customer Care
- Facilitation Skills
- Problem Solving
- Customer Service
- Design
- Sales Techniques
- Customer Retention Strategy
- Customer Relationship Management
- Marketing Strategy
- Planning
- Time management
- Sales Training
- Customer satisfaction
Course programme
9:30 - 10:15
First facilitated event to determine the requirements from the participants for the day which may include some/all of the following:
- Understanding of what a facilitator does and crucially what they do not do
- Develop and design an event that will lead a group through to a successful outcome
- The difference between facilitation and chairing
- 5 of the best facilitation techniques for problem solving and decision making
- Handling group dynamics and deal with challenges, resistance and disruption
- The Facilitators route map - a step-by-step guide for setting up, marketing, designing and conducting a dynamic event
- Excellent design - creating a journey
- Enrolling stakeholders
- Preparing for what happens after the facilitated event
10:15 - 10:45
Review of the principle planning and design tools used by accomplished facilitators to preparing the ground fro a successful facilitated event
10:45- 11:00
Break
11:00 - 12:00
Introduction to the best consensus building, problem solving and brainstorming tools:
- Brainstorming the right way
- Blue sky vs. Grey sky
- 30-second brainstorming
- Force field analysis
- Decision matrices
12:00-12:45
Lunch
12:45-15:45
Participants take it in turns to run a series of facilitated events where they will use the best consensus building, problem solving and brainstorming tools to secure the answers to their own priority facilitation challenges. After each event the facilitator will receive feedback from the other participants and the tutor on their performance.This continues for the remainder of the day with a 15 minute break.
15:45 - 16:15
Review and action planning. The participants will leave the event with a plan to deliver a facilitated event back at work.
16:15 - 16:30
Course review and feedback
16.30
Close
Advanced Facilitation Skills (1 Day)