Apprenticeship in Customer Service - Level 2

Level : 2 (Apprenticeship)

· Qualification Name : Apprenticeship in Customer Service - Level 2

· Qualification Type : NVQ

· Awarding Body : OCR

· Start Date : roll on roll off

· Start Time : 9.00

· End Time : 3.45

· Course Fees : No fees payable for learners aged 16-25.

· Venue : Calderdale College

· Academic Department : Calderdale Training

· Course Overview: · Apprentices will be employed in a customer service role and attend college one day per week to gain the underpinning skills and knowledge required to deliver effective customer service. There is an extensive range of specialist subjects to choose from which will meet the needs of a wide variety of organisation.

Entry Requirements: · All applicants will be interviewed and assessed for suitability by a Training Officer. Applicants will be expected to be in relevant employment with the support of an employer who can offer work that supports NVQ completion; however, those without an employer will be given job seeking assistance by the Training Officer