Assertiveness skills courses

... of all levels including both senior and junior professionals who feel they need to improve these particular skills. It would also be particularly useful for sales people who are looking to enhance their practical skills in the field of business negotiating...

...Negotiating skills are an essential part of every manager's toolkit. They are vital for both business and professional success...

...Identify key techniques required to become more assertive. Suitable for: Individuals wishing to develop their personal communication skills...

... “Moments of truth” – The principles of customer service Identifying customer types The effect of poor service Communication skills The role of communication...

... you want to develop the skills to be able to communicate powerfully and confidently with individuals or groups? Do you want to be able to build rapport with anyone, to motivate, reassure, persuade and inform?...

... who are looking to move beyond the basics of negotiation and take their skills to the next level...

... confidence Mental and physical preparation The skills and qualities of an effective influencer Clarity of what we want and setting appropriate goals...

...Identify five influencing strategies, consider six factors when identifying the most appropriate strategies, use a four part approach to principled negotiation, recognise and develop power bases, practice active listening and assertiveness skills, identify methods for developing an innovative...

... training equips pupils with essential conflict resolution skills that will be valuable throughout their lives. It contributes to an ethos of listening...

... difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills... Learn about: Communication Training, Performance Management, Assertiveness Training...

... of Perception & Expectation · Developing key interpersonal skills in customer service - Active Listening & Using Powerful questions · Proud Principle® – Customer... Learn about: Customer relationship, Customer satisfaction, Confidence Training...

...On completion of this programme you will be able to: Develop effective questioning and listening skills. -Understand the true nature of assertiveness as distinct from aggression or submission. -Gain genuine confidence in communicating with others at all levels. -Develop the skills of assertive...

...On completion of this programme you will be able to: Understand the importance of delegating to your team members -Develop the skills of delegating effectively -Practise delegation in a safe environment -Receive feedback on your performance -Agree business and personal development objectives...

...Pi2 participants develop the skills to: achieve their objectives whilst maintaining relationships. adapt their style of influence to the situation. create a positive impact on other members of their organisation. manage and motivate difficult or under-performing employees. influence others...

... in dealing with difficult people / situations. Over the duration of 5 days, learners will take part in a number of practical activities and exercises to help develop skills in areas such as creating win-win outcomes, closing the sale with confidence, responding appropriately to different personality types... Learn about: Leadership Management, Emotional Intelligence, Body Language...

... Develop empowering personal beliefs Take personal responsibility for finding creative solutions to work related problems Apply assertive skills in dealing...

... - practical new knowledge, skills and tools. Employees can apply these competitive resources right away to make a dramatic difference in the business performance...

...However well previous participants are using the strategies, tactics and behaviours, this refresher programme will provide additional value and benefit. Suitable for: Anyone who has completed the Pi2 programme and would like an opportunity to refresh their newly acquired skills...

... of the Course This course is designed to help delegates build upon the fundamental principles of assertive communication in order to develop the skills and techniques to gain support...

... to be shared in the event of peak workloads, or used for development opportunities when matched to team members with the skills or motivation to support...