Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that create negative impressions for customers and teaches you how to overcome them. In short, your customer service management wouldimprove. Students can request for their Certificate in Basis Customer Service fromthe Institute of Customer Service Professionals.Who this course is for:Anyone interested in developing and enhancing their customer service skills and behavior
Anyone who is a frontline or back office staff
Anyone who wants to gain knowledge in customer service
Any one who wants to enhance their customer’s experience
Anybody who works in a customer service management role
Facilities
Location
Start date
Online
Start date
Different dates availableEnrolment now open
About this course
You would be able to enhance and professionalize all your customer service interactions
You would have confidence in dealing with different customers
You would be able to attract and retain customers
You would be able to create a good first impression all the time
You would be able to enhance your customer experience
Your customer service management would improve drastically
You would improve on your customer service skills
Anyone interested in developing and enhancing their customer service skills and behavior
Anyone who is a frontline or back office staff
Anyone who wants to gain knowledge in customer service
Any one who wants to enhance their customer’s experience
Anybody who works in a customer service management role
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This centre's achievements
2021
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
Service Management
Sales Training
Confidence Training
Sales Techniques
Sales
Customer Service
Customer Service Skills
Polish
Course programme
Introduction
1 lecture03:19Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
Introduction
1 lecture03:19Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline.
This is the introduction to the course and introduces you to the learning outcomes and course outline.
This is the introduction to the course and introduces you to the learning outcomes and course outline.
How to become the service SUPER STAR
7 lectures01:11:21Skills needed for effective customer serviceLook and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.KnowledgeabilityAttitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.Congratulations
How to become the service SUPER STAR
7 lectures01:11:21Skills needed for effective customer serviceLook and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.KnowledgeabilityAttitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.CongratulationsSkills needed for effective customer serviceSkills needed for effective customer serviceSkills needed for effective customer serviceSkills needed for effective customer serviceLook and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression.
KnowledgeabilityKnowledgeabilityKnowledgeabilityKnowledgeabilityAttitude This lecture is all about attitude and how anyone can improve on their attitude and behavior
Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior
Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior
Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior
This lecture is all about attitude and how anyone can improve on their attitude and behavior
This lecture is all about attitude and how anyone can improve on their attitude and behavior
Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.
Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.
Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.
Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service.
This lecture discusses the importance of processes, procedures and standards in customer service.
This lecture discusses the importance of processes, procedures and standards in customer service.
Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.
CongratulationsCongratulationsCongratulationsCongratulations
Additional information
There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques