Becoming the customer service SUPERSTAR Certification course

Course

Online

£ 10 + VAT

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that create negative impressions for customers and teaches you how to overcome them. In short, your customer service management wouldimprove. Students can request for their Certificate in Basis Customer Service fromthe Institute of Customer Service Professionals.Who this course is for:Anyone interested in developing and enhancing their customer service skills and behavior
Anyone who is a frontline or back office staff
Anyone who wants to gain knowledge in customer service
Any one who wants to enhance their customer’s experience
Anybody who works in a customer service management role

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

You would be able to enhance and professionalize all your customer service interactions
You would have confidence in dealing with different customers
You would be able to attract and retain customers
You would be able to create a good first impression all the time
You would be able to enhance your customer experience
Your customer service management would improve drastically
You would improve on your customer service skills 

Anyone interested in developing and enhancing their customer service skills and behavior
Anyone who is a frontline or back office staff
Anyone who wants to gain knowledge in customer service
Any one who wants to enhance their customer’s experience
Anybody who works in a customer service management role

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Reviews

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 4 years

Subjects

  • Service Management
  • Sales Training
  • Confidence Training
  • Sales Techniques
  • Sales
  • Customer Service
  • Customer Service Skills
  • Polish

Course programme

Introduction 1 lecture 03:19 Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. Introduction 1 lecture 03:19 Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. Introduction This is the introduction to the course and introduces you to the learning outcomes and course outline. This is the introduction to the course and introduces you to the learning outcomes and course outline. This is the introduction to the course and introduces you to the learning outcomes and course outline. How to become the service SUPER STAR 7 lectures 01:11:21 Skills needed for effective customer service Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Knowledgeability Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Congratulations How to become the service SUPER STAR 7 lectures 01:11:21 Skills needed for effective customer service Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Knowledgeability Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Congratulations Skills needed for effective customer service Skills needed for effective customer service Skills needed for effective customer service Skills needed for effective customer service Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Look and feel This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and create the right impression. Knowledgeability Knowledgeability Knowledgeability Knowledgeability Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior Attitude This lecture is all about attitude and how anyone can improve on their attitude and behavior This lecture is all about attitude and how anyone can improve on their attitude and behavior This lecture is all about attitude and how anyone can improve on their attitude and behavior Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. Processes and procedures This lecture discusses the importance of processes, procedures and standards in customer service. This lecture discusses the importance of processes, procedures and standards in customer service. This lecture discusses the importance of processes, procedures and standards in customer service. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Sales techniques This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer. Congratulations Congratulations Congratulations Congratulations

Additional information

There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques

Becoming the customer service SUPERSTAR Certification course

£ 10 + VAT