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Challenges to Providing Customer Service
Course
Online
Description
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Type
Course
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Methodology
Online
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
Reviews
Subjects
- Conflict Management
- Management
- Telephone Skills
- Negotiation Skills
- Persuasion Skills
- Customer Care
- Conflict Resolution
- Problem Solving
- Customer Service
- Communication Skills
- Time management
- Customer Manager
- Customer relationship
Course programme
By the end of this course the learner will be able to:
- Identify several roadblocks to good customer service
- List methods of time management
- Recall methods of organization
- Recognize the impact stress has on customer service workers
- Identify techniques for stress reduction
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
Challenges to Providing Customer Service