City & Guilds Level 2 Award in Welcome Host

Welcome Host

The UK's most popular customer service training course for the tourism, hospitality, passenger transport and leisure sectors -Welcome Host -now offers the chance to gain a nationally-recognised award.

Your business will benefit from the skills and knowledge your staff gain through this highly practical customer service training.

In addition, you will also:

• provide added motivation and reward to staff through the achievement of a nationally-accredited qualification
• ‘quality assure' their understanding of customer service excellence
• ensure staff are committed to making the most of their training
• give your people a great start on the road to developing their own skills
• benefit from a more qualified workforce

This is the first time that the Welcome Host course has led to a formal qualification, as part of the national qualifications framework through working in partnership with the UK's leading vocational awarding body City & Guilds.

What Level is this qualification?

This level 2 Award in Welcome Host is a qualification in its own right.

Level 2 Award in Welcome Host (Customer Service) (QCF) is aligned to GCSE level and equates to 11.5 SCAAT Points (Schools & Colleges Achievement and Attainment Tables)

How do Participants Achieve this qualification?

By completing the standard welcome host course in the usual way, and then completing an additional 30 question multiple choice examination paper at the end of the day (sat under exam conditions- up to 45 minutes), Successful completion allows the candidate to achieve a Level 2 Award in Welcome Host (Customer Service) (QCF) The standard one day course will finish at approx 4pm, allowing time for the examination at end of day.