Client Service Essentials

• How to turn clients into positive advocates for your firm!

When your product or service portfolio is similar to others, you need to make your organisation special through the excellent service that you offer. Then you can create clients that stay with you for ever.

Who should attend

Everyone who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team

Course Objectives

• To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately

• To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience

Course Content

• The 5 step Loyalty Ladder for Success: Target; Prospect; Customer; Client; Advocate

• Treat clients as you would like to be treated yourself - with a respectful, friendly and courteous approach.

• Communicate with clarity and excellence

• Understand what clients really value in your business

• Take the initiative when opportunities to Service and Care present themselves

• Understand how to satisfy clients so that they come back for more business, time and time again

CPD: 3 Hours
FEE: £175 plus VAT or 2 'Block Booking Places' (from £106 plus VAT)