Customer Service College Courses

... effectiveness in a contact centre Optional units from a selection including: Supervise customer service activities in a contact centre Lead direct sales activities in a contact centre team Handling objections and closing sales Communicate information to customers through a contact centre Plan, allocate... Learn about: Sales Training, Customer Service, Team Training...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Team Training, Customer Service, Key Account Management...

...This course will help you develop an understanding of how businesses work, how they are organised and how they control their money You will cover working in business, retail and administration, customer service and financial management... Learn about: IT Management, Customer Service, Retail Marketing...

... with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard. Understand the importance... Learn about: Telephone answering, Customer Service, Hotel Management...

... to plan and deliver safe and effective gym sessions To provide learners with the knowledge to develop good customer service and the personal qualities... Learn about: Gym sessions, Develop learner’s, Customer Service...

...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Sales Promotion, Customer Retention Strategy, Customer Service...

...This 1 year course is designed to give the students the basics of food preparation and customer service/food and beverage skills needed in the hospitality industry. It will involve a practical and theoretical approach including active participation in local events as well as training... Learn about: Food Preparation, Professional Cookery, Customer Service...

...Job opportunities after this course: The course also prepares students for direct entry into the travel or airline industry with the likes of tour operators, travel agents, hotels or hospitality, customer service related organisations, overseas holiday representatives and leisure providers... Learn about: Travel and Tourism, Customer Service, Travel Tourism...

... Provide National Lottery Products to Customers Cash Up in a Retail Environment Promote the Store’s Credit Card to Customers Provide Service to Customers... Learn about: Customer Service, Food safety, Products Retail...

...This qualification is ideal for people who need to deal effectively with any type of conflict or potential violence in the workplace. It is aimed at a wide range of workers who interact with service users, fellow workers, the public, or in a customer service environment. This is a nationally... Learn about: Team Building, Managing Conflict, Customer Service...

.... This includes understanding health and safety in a fitness environment, customer service, anatomy and physiology, personal training programmes and sessions, and nutrition. Learners successfully completing this qualification will be able to gain access to the Register of Exercise Professionals (REPs) at level... Learn about: Full Time, Anatomy and Physiology, Customer Service...

...Classroom and home study, offering all level 2 in beauty therapy Flexable learning provider... Learn about: Beauty Treatments, Skin Care, Customer Service...

...You must achieve 6 units - 1 Mandatory and 5 Option Units. There are a range of option units that fall under different headings, such as Stock Management; Produce Expertise; Sourcing; Merchanidising; Management and Leadership; Customer Service; Finance and Administration and Organisational... Learn about: IT Management, Part Time, Customer Service...

...Sutton Rd, Southend On Sea, Essex Times: 17:30 – 02:30 each evening Cost: £165 per person Simply Book online in minutes at:www.stambridgetraining.co.uk/door-supervisor... Learn about: Conflict Management, Customer Service, Personal Licence...

...Travel and Tourism is one of the fastest growing industries in the world. This qualification gives you an insight into the many different parts of the industry, from the importance of customer service to the role and responsibilities of a Resort Representative and Air Cabin Crew... Learn about: Cabin Crew, Travel Tourism, Travel and Tourism...

...You will learn about business culture, customer service, business documents, working in teams and managing performance. You will be assessed through a variety of coursework and projects centred around different career areas within business (e.g. retail, marketing) where you will apply what... Learn about: Retail Marketing, Business Culture, Skills and Training...

...This course covers the principles of hospitality supervision and leadership, customer service management, resource allocation and optimisation... Learn about: Team Training, Performance Management, Customer Service...

... Induction, Training and Coaching Dealing with Discipline, Conflict and Stress in the Workplace Health and Safety at Work Customer Service Change Management... Learn about: Quality management, Customer Service, Leadership & Management...

...Travel and Tourism is one of the fastest growing industries in the world. This qualification gives you an insight into the many different parts of the industry, from the importance of customer service to the role and responsibilities of a Resort Representative and Air Cabin Crew... Learn about: Customer Service, Travel Tourism, Airline Training...

...in a Registered Care Home, Housing, Community Work and the Voluntary Sector or Hospitals and Primary Care Trusts. This qualification is equivalent to an NVQ 2 in... Learn about: Social Work, Customer Service, Social Worker...