Customer Service College Courses Sketty

...Fully funded, subject to eligibility. Please contact us to find out more. Progression Opportunities: Other qualifications at the next level... Learn about: Customer Service...

...Course Overview: The aim of the apprenticeship is to provide organisations with staff who have the knowledge, skills and confidence to help their businesses... Learn about: Customer Service...

... offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those who: Can influence what happens in work Use the organisation’s rules and systems flexibly to deliver good service Question the way things are done and suggest... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who are new to the workplace Who have no previous experience of working in a customer service environment Whose... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who have particular customer service and administration roles Who are working in a customer service environment Whose... Learn about: Customer Service...

...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...

...Course Overview: This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success... Learn about: Travel Tourism, Quality Training, Travel and Tourism...

...Course Overview: This qualification is designed for learners who work in banks, building societies, mortgage providers, debt collection agencies, finance/H.P. providers and customer service organisations - this qualification can be tailored to suit anyone whose role involves providing financial... Learn about: Financial Services, Customer Service, Financial Training...

... transactions. The course consists of seven (nine for debt collection) units, three mandatory and four (six for debt collection) optional units relating to the students specific area of finance. Mandatory units: Improving and maintaining workplace competence in a financial services environment Developing... Learn about: Sales Training, Financial Training, Financial Services...

...for those who are able to access workplace-based qualifications. Level 3 will suit you if you are working in a contact centre and have some relevant knowledge and skills... Learn about: Customer Service...

...in a contact centre Optional units from a selection including: Supervise customer service activities in a contact centre Lead direct sales activities... Learn about: Team Training, Sales Training, Customer Service...