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Classroom-based Customer Relationship Management Colleges
- Vocational qualification
- Broadstairs
- Different dates available
...Assessment for Key/Functional Skills will be by a combination of portfolio and examination, depending on the option selected. The Technical Certificate... Learn about: Customer Service, Customer Retention, Key Account Management...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...for your first full Level 2 qualification, whatever your age. You are aged 19-24 on the 31st of August prior to the start of your course and studying... Learn about: Customer Service, Customer Relationship Management, Team Leader...
- NVQ
- Derby
- Different dates available
...This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement... Learn about: Customer Relationship Management, Customer Retention, Customer Service Skills...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...This qualification is very flexible in its structure enabling the organisation. What will you be learning? Retail Operations NVQs are aimed at people... Learn about: Customer Retention Strategy, Retail Management, Sales Strategy...
- NVQ
- Broadstairs
- Different dates available
...Assessments/Examinations The process of assessment requires the demonstration of skills together with appropriate knowledge and understanding to a specified standard... Learn about: Key Account Management, Customer Relationship Management, Customer Retention...
- NVQ
- Broadstairs
- Different dates available
...service role within the work place which either expands on prior experience in the work place or builds ontop of a previously attained NVQ level... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...health and safety in ICT and contact centres; customer care; interpersonal What will you be learning? This course is designed for employees whose job... Learn about: Customer Care, Team Training, Customer Retention...
- NVQ
- Broadstairs
- Different dates available
...the following topics (which are mandatory units): Understand customer service to improve service delivery Know the rules to follow when developing customer... Learn about: Relationship Marketing, Customer Retention, Key Account Management...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...It is suitable for candidates who are working in a customer service environment or who provide services to customers. You will study 2 mandatory units... Learn about: Relationship Marketing, Customer Retention, Key Account Management...
- Vocational qualification
- Broadstairs
- Different dates available
...the expectations of customer on a consistent basis. Course Structure This course is designed as a part-time one day course. Each session will begin... Learn about: Customer Relationship Management, Customer Service, Key Account Management...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Relationship Marketing, Customer Service, Key Account Management...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials... Learn about: Sales Strategy, Retail Management, Sales Promotion...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...You will find it appropriate if you are already competent in a significant variety of retail work activities e.g. senior sales assistant, team leader... Learn about: Team Training, Retail Management, Sales Training...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Retail Operations NVQs are aimed at people in regular work experience or employment in the retail sector. This qualification is about working in a retail environment... Learn about: Sales Strategy, Team Leader, Sales Training...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...equipment and trips for which the student may be liable. Contact us for details... Learn about: Customer Relationship Management, Sales Promotion, Sales Strategy...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...You will study 2 mandatory units: Prepare yourself to deliver good customer service What will you be learning? The course is aimed at candidates who... Learn about: Key Account Management, Customer Retention, Relationship Marketing...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Customer Retention, Customer Relationship Management, Key Account Management...
- BTEC
- Folkestone
- Different dates available
- 1 Year
...your first full Level 3 qualification, whatever your age. View our Money Matters page for full details and information about the financial support available... Learn about: Customer Retention Strategy, Sales Promotion, Sales Training...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...(excluding the 25% single person reduction) Pension Credit - Guaranteed only You are studying for your first full Level 2 qualification, whatever your... Learn about: Team Training, Team Leader, Sales Training...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Where and when? Option 1 Location: Off Campus Start date: Contact us for details. Duration: 1 year How is it delivered?: Apprenticeship Option 2 Location... Learn about: Retail Management, Customer Retention Strategy, Sales Promotion...