Cosensa Learning & Development Ltd courses

...this course will receive a certificate of attendance. Course Content: By the end of this course each delegate will be able to: Recognise and explain... Learn about: Resolving Issues, Positive Body Language, Being Persuasive...

...How and where to refer people (e.g. to a professional counsellor). Who should attend: This course is ideally suited for Managers, supervisors...

...This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand... Learn about: Balance Sheet, Expense Control, Account Statements...

...and clear verbal communication Building effortless rapport Networking in and out of the workplace Establishing and maintaining trust Who should attend... Learn about: Non-verbal Communication, Building Rapport, Conflict Strategies...

...This course will cover all the steps of planning and preparing your presentation. Participants will learn how to identify resources and gather information... Learn about: Oratory Techniques, Gathering Information, Body Language...

...Prepare a detailed presentation plan - Build interesting and memorable PowerPoint slides by o applying a style to reflect the tone of the presentation...

...Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor... Learn about: Sentence Structure, Presenting Ideas, Speaking Clearly...

...required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques... Learn about: Selling a Product, Incoming Calls, Requesting Appointments...

...This one day project management training course provides an introduction to the principles of Project Management. No prior knowledge or Project Management experience is assumed... Learn about: Stakeholder Management, Managing Quality, Managing Risk...

...This course is suitable for estates and building surveyors, facilities and property managers, architects and surveyors, planning supervisors and building services engineers... Learn about: Managing Asbestos, Quantitative Risk Assessments, Legal Requirements...

...Course Content: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and Risks... Learn about: Legislation Overview, Training Programmes, Safety Committee...

...who wish to ensure that their planned training solutions accurately meet the needs of the business. The trainer for this course has extensive experience... Learn about: Manager's Role and Duties, Analysis Training, Evaluation Procedures...

...who are faced with challenging situations in individual and team situations. It is also helpful for managers who want to improve their effectiveness... Learn about: Building Rapport, Effective Communication, Different Language Styles...

...and features a number of highly practical exercises that will stimulate the delegates’ interest and emphasise the relevance of the numerous learning points... Learn about: Letter Writing...

...of health & safety training programmes. The trainer is qualified by NEBOSH (National Examination Board for Occupational Safety & Health) and Associate member of... Learn about: Environmental Protection, Risk Control, Investigating Accidents...

...environmental aspects and impacts: Environmental performance measures Legislation issues. Stakeholder analyses Policy, objectives and target setting Documentation...

...Understanding grammar and punctuation - Using standard symbols - Developing accuracy and confidence... Learn about: Role of Proofreader, Raising a Query, Maintaining Corporate Style...

...The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable... Learn about: Creating Positive Work Environment, Personal Objectives, Handling Bullying Formally...

...degree of individual guidance and training. A detailed file of reference information is available to keep. This course is certified by... Learn about: ISO 9000, Third Party Assessment, Certification Process...

...feedback from other course participants. Reference information is available to keep. This course is ideal for personnel responsible for, or wishing... Learn about: ISO 9004 Relationships, Registration Process, Total Quality Initiatives...