Critical Elements of Customer Service
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
4h
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This Critical Elements of Customer Service course will train you on customer service, setting goals, the critical elements of customer service, communication skills, telephone techniques, and ways of dealing demanding customers, stress as well as coping with challenges assertively.
Facilities
Location
Start date
Start date
About this course
Throughout these Critical Elements of Customer Service course, you will learn to understand what a customer service approach is as well as how your behaviour affects others behaviour. This course will demonstrate confidence and skill as a problem solver and apply techniques to deal with challenging customers, along with the knowledge to provide excellent customer service. Overall, this course will allow you to pursue a wide range of expertise for a rewarding career on Customer Service in the workplace or scope to pursue more classes at a higher level.
Customer service executive
Manager in offices
Business owners
Why us?
Our courses are aligned systematically and with updated guidelines.
You will find our courses easy to adapt and comfortable to learn.
Qualified tutors and professionals develop our courses.
You get a fully online, engaging and interactive course.
You get self-paced learning facilities.
You have unlimited access to your course materials.
Our courses are Desktop, Laptop, Tablet and Smartphone friendly.
Our customer support team is 24/7 available for you.
Our concern is to make the lesson more accessible and quickly adaptable for our learner.
We wish our effort helps you to bloom and let you fluoresce humankind what motivates us to work hard to offer the perfect course.
Reviews
Subjects
- Customer Service
- Communication Skills
- Communication Training
- Customer
- Elements of Customer Service
- Critical Elements of Customer Service
- Setting Goals
- Critical Elements
- Procedures
- Culture
- Problem-solving
Course programme
- Module 01: What is Customer Service?
- Module 02: Q&A
- Module 03: Setting Goals
- Module 04: The Critical Elements of Customer Service
- Module 05: The Second Critical Element – Procedures
- Module 06: The Third Critical Element – Culture
- Module 07: The Fourth Critical Element – Problem-Solving
- Module 08: The Fifth Critical Element – Measurement
- Module 09: The Sixth Critical Element – Reinforcement
- Module 10: Communication Skills
- Module 11: Telephone Techniques
- Module 12: Dealing With Difficult Customers
- Module 13: Dealing With Challenges Assertively
- Module 14: Dealing With Difficult People
- Module 15: Reflective Practice
- Module 16: Dealing With Stress
- Assignment
Critical Elements of Customer Service