Customer Care.

Butterfly Training

Training

Distance

Price on request

The best Telephone Skills courses

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Description

  • Type

    Training

  • Methodology

    Distance Learning

  • Duration

    Flexible

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Course programme

The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet.

This course covers:

  • Understanding customer needs.
  • Dealing with complaints.
  • Effective communication.
  • Dealing with obstacles.
  • Problem Solving.
  • Dealing with enquiries and complaints.
  • Understanding your role and responsibility.

Courses can be adjusted to meet individual needs.

Additional information

Payment options: Upon request.

See related categories

Customer Care.

Price on request

The best Telephone Skills courses

See all

See all