Customer complaints certificate training course

Course

Online

Price on request

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom.Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.Introduction to the Customer Complaints Certificate Course

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Access
  • Internet
  • Time management
  • Customer satisfaction
  • Human Resources
  • Business skills
  • Communication
  • Online training
  • Complaints handling
  • Online
  • Online Course
  • Complaints
  • Customer Services
  • Customer complaints
  • 24x7

Teachers and trainers (1)

Online Course Online Course

Online Course Online Course

12 Month Unlimited On-Demand Online Access to the Course.

Course programme

Course Content

                                • Module 1 : Anatomy of a Complaint
                                • Module 2 : Controlling Complaints
                                • Module 3 : Psychological Considerations
                                • Module 4 : Recognising Severity
                                • Module 5 : Complaints Process and Analytics

                                Customer complaints certificate training course

                                Price on request