Customer complaints certificate training course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom.Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.Introduction to the Customer Complaints Certificate Course
Facilities
Location
Start date
Start date
Reviews
Subjects
- Access
- Internet
- Time management
- Customer satisfaction
- Human Resources
- Business skills
- Communication
- Online training
- Complaints handling
- Online
- Online Course
- Complaints
- Customer Services
- Customer complaints
- 24x7
Teachers and trainers (1)
Online Course Online Course
12 Month Unlimited On-Demand Online Access to the Course.
Course programme
Course Content
- Module 1 : Anatomy of a Complaint
- Module 2 : Controlling Complaints
- Module 3 : Psychological Considerations
- Module 4 : Recognising Severity
- Module 5 : Complaints Process and Analytics
Customer complaints certificate training course