Customer Relationship Management
NVQ
Online
Description
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Type
NVQ Level 2
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies for customer retention to considering tools, marketing plan for attracting customers, you will gain relevant knowledge and competencies that can be implemented to the ever-changing field of customer services.
This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships.
Facilities
Location
Start date
Start date
About this course
Gain a good comprehension of the CRM, its benefits and different types
Build trust with your customers/clients
Know the strategies regarding CRM
Help businesses successfully implement CRM strategies
Win the hearts of your customers and build long-term, stable bond with them
Customer Relationship Management is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Managers
Customer Service Assistants
Retail Managers
Sales Assistants
Businesspeople
Customer Service Representatives
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.
Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Reviews
Subjects
- CRM
- Customer Relationship Management
- Customer Retention
- Customer relationship
- Relationship
- Management
- Customer
- Development
- Reviewing
- Program
Course programme
Customer Relationship Management
- Customer Relationship Management
- What CRM Is and Who It Serves
- Checklist for Success
- Requirement Driven Product Selection
- Considerations in Tool Selection
- Strategies for Customer Retention
- Building the Future
- Homegrown vs. Application Service Provider
- The Development Team
- Evaluating and Reviewing Your Program
Customer Relationship Management