Course not currently available
Customer Service
Course
In Fareham ()
Description
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Type
Workshop
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Duration
1 Day
Course Aim. To inspire people to go that extra mile in recognising the importance of exceeding customer expectations. Suitable for: The truth is everyone understands the difference between good and bad service, however the aspiration of a business to achieve excellence in service is not always matched by the desire of employees to deliver this; why? This workshop should be tailored to meet your own business requirements to achieve the best results.
Reviews
Course programme
By the end of the course you will be able to:
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Explore the barriers preventing excellence in service
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Provide a "road map" to enhancing a positive service culture within
your business
Identifying opportunities to excel
What constitutes good/bad service
Communication and empathy
Focusing on the team
Dealing with challenging situations
Manage complaints and anger
Assessing customer expectations
Maintaining professionalism
Delivering excellence
Telephone techniques
Customer Service