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Customer Service

Ipso Facto Training Solutions Ltd.

Course

In Fareham ()

£ 225 + VAT

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Description

  • Type

    Workshop

  • Duration

    1 Day

Course Aim. To inspire people to go that extra mile in recognising the importance of exceeding customer expectations. Suitable for: The truth is everyone understands the difference between good and bad service, however the aspiration of a business to achieve excellence in service is not always matched by the desire of employees to deliver this; why? This workshop should be tailored to meet your own business requirements to achieve the best results.

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Course programme

Customer Service Course Objectives
By the end of the course you will be able to:
  • Explore the barriers preventing excellence in service
  • Provide a "road map" to enhancing a positive service culture within your business
Content Customer service as a necessity rather than a nicety
Identifying opportunities to excel
What constitutes good/bad service
Communication and empathy
Focusing on the team
Dealing with challenging situations
Manage complaints and anger
Assessing customer expectations
Maintaining professionalism
Delivering excellence
Telephone techniques

See related categories

Customer Service

£ 225 + VAT

The best Customer Management courses

See all

See all