Customer Service

Janets

NVQ

Online

£ 149 VAT inc.

The best Customer Management courses

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Description

  • Type

    NVQ Level 3

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in.

Upon successful completion of the course, you will not only be eligible to receive a recognized certification but also have the extensive knowledge and skills to work as an impressive customer service representative with the opportunity to move on to lucrative supervisory and management positions in future.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Our online Customer Service course is suitable for business managers, business owners, and entrepreneurs who wish to learn how to implement an effective customer service element in their businesses. Our course is conducted by leading experts in the customer service industry, who will guide you constantly throughout the process.

There is no specific requirements for our Customer Service course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.

Upon successful completion of the course, you can instantly download your e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Why choose this course
Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Subjects

  • Excel
  • Communication Training
  • Word
  • MS Excel
  • Customer Service
  • Ms Word
  • Layout
  • Customer Expectations
  • Excellent Customer Service
  • Telephone

Course programme

Understanding Customer Service
  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
Focusing on the Customer
  • Focusing on the Customer
Customer Service and the Telephone
  • Customer Service and the Telephone
Handling Complaints
  • Handling Complaints
Enduring Stress
  • Enduring Stress
Business Communication
  • Identifying Basic Communication Techniques
  • Formal and Informal Communication
Verbal and Non-verbal Communication
  • Describing Verbal and Non-verbal Communication
  • Understanding Body Language
  • Making Effective Presentations
  • Fundamentals of Productive Meetings
Written Communication
  • Written Communication
Electronic Communication
  • Electronic Communication
Communicating with Graphics
  • Creating Graphics for Business Communication
  • Communicating Static Information
  • Communicating Dynamic Information
Effectively Working for Your Boss
  • Representing Your Boss
  • Communicating Your Boss’s Decisions
  • Supporting Your Boss and Colleagues
  • Building a Partnership with Your Boss
Identifying Goals
  • Identifying Goals
Effective Energy Distribution
  • Energy Distribution
  • Time Logs
Working with Your Personal Style
  • Personal World View
  • Strengths
Building Your Toolbox
  • A Building Your Toolbox
Establishing Your Action Plan
  • Establishing Your Action Plan
Getting Started with Word
  • Navigate in Microsoft Word
  • Create and Save Word Documents
  • Manage Your Workspace
  • Edit Documents
  • Preview and Print Documents
  • Customize the Word Environment
Formatting Text and Paragraphs
  • Apply Character Formatting
  • Control Paragraph Layout
  • Align Text Using Tabs
  • Display Text in Bulleted or Numbered Lists
  • Apply Borders and Shading
Working More Efficiently
  • Make Repetitive Edits
  • Apply Repetitive Formatting
  • Use Styles to Streamline Repetitive Formatting Tasks
Managing Lists
  • Sort a List
  • Format a List
Adding Tables
  • Insert a Table
  • Modify a Table
  • Format a Table
  • Convert Text to a Table
Inserting Graphic Objects
  • Insert Symbols and Special Characters
  • Add Images to a Document
Controlling Page Appearance
  • Apply a Page Border and Color
  • Add Headers and Footers
  • Control Page Layout
  • Add a Watermark
Preparing to Publish a Document
  • Check Spelling Grammar and Readability
  • Use Research Tools
  • Check Accessibility
  • Save a Document to Other Formats
Getting Started with Microsoft Office Excel 2016
  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
Performing Calculations
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
Modifying a Worksheet
  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
Formatting a Worksheet
  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
Printing Workbooks
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers
Managing Workbooks
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties










































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£ 149 VAT inc.

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