Customer Service Diploma

SMART Majority

Course

Online

£ 399 + VAT

The best Customer Management courses

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Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

This course is composed of 12 modules available for you to access and review at your own pace. Purchase this course for just £399.As customers have more avenues to voice their 'Likes' and dislikes of a brand or company, it has become very difficult for businesses to change their mindset and the mindset of their employees to meet the growing demands on customer service.This course is not just about teaching you the same old customer service techniques. Designed to fit the 'I Want It Now' world, the course has been created to teach you how to successfully deliver customer service by using today's tools.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Subjects

  • Customer Service
  • Customer
  • Customer behaviour
  • Customer interaction
  • Service
  • Experience
  • Social Media
  • Sales
  • Marketing
  • Marketing Campaign

Course programme

Module one Customer Service THEN and NOW

This module will focus on highlighting the major differences that have occurred in customer behaviour and customer interaction during the last couple of years.

  • Recommended study time: 3-4 hours

Module Three The difference between service and experience

Providing a good service does not always create a great experience. Learn the difference between the two and also tips and advice from the best in the industry on how to always create an experience for your customers when they interact with the business or brand you represent. What can be a positive result? A customer for life!

  • Recommended study time: 3-4 hours

module eight Social Media and customer interaction

This module will focus on the changes Social Media has imposed on how we deal with customers. Learn how to talk the language of your customers and also how to create systems that allow you to deliver assistance to your customers in a fast, efficient and memorable way.

  • Recommended study time: 3-4 hours

See related categories

Customer Service Diploma

£ 399 + VAT

The best Customer Management courses

See all

See all