Customer service diploma online training course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.Introduction to the Customer Services DiplomaThis information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Access
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Manager
- Customer relationship
- Online training
- Customers
- Online
- Online Course
- 24x7
Teachers and trainers (1)
Online Course Online Course
12 Month Unlimited On-Demand Online Access to the Course.
Course programme
Course Content
- Module 1: Understanding Customer Services
- Module 2 : The Customer
- Module 3 : Attitude Is Everything
- Module 4 : Caring For Your Customer’s Needs
- Module 5 : Customer Retention: How to Get Them Back
- Module 6 : Face to Face Customer Service
- Module 7 : Telephone Customer Service
- Module 8 : Electronic Customer Service
- Module 9 : Rescuing Difficult Customers
- Module 10 : Escalation
- Module 11 : Make an Impression Every Time
Customer service diploma online training course