Customer service diploma online training course

Course

Online

Price on request

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.Introduction to the Customer Services DiplomaThis information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Subjects

  • Access
  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Customer Manager
  • Customer relationship
  • Online training
  • Customers
  • Online
  • Online Course
  • 24x7

Teachers and trainers (1)

Online Course Online Course

Online Course Online Course

12 Month Unlimited On-Demand Online Access to the Course.

Course programme

Course Content

                                          • Module 1: Understanding Customer Services
                                          • Module 2 : The Customer
                                          • Module 3 : Attitude Is Everything
                                          • Module 4 : Caring For Your Customer’s Needs
                                          • Module 5 : Customer Retention: How to Get Them Back
                                          • Module 6 : Face to Face Customer Service
                                          • Module 7 : Telephone Customer Service
                                          • Module 8 : Electronic Customer Service
                                          • Module 9 : Rescuing Difficult Customers
                                          • Module 10 : Escalation
                                          • Module 11 : Make an Impression Every Time

                                                                                    Customer service diploma online training course

                                                                                    Price on request