Customer Service (Level 3 Diploma) - A Home Study, Distance Learning Course
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
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Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
200h
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Duration
12 Months
This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.
This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules, each of which relate to a particular aspect of customer service.
Important information
Documents
- Customer Service (Level 3 Diploma)
Price for Emagister users: We are offering students a 20% discount this month if you enrol online and pay in full.
Facilities
Location
Start date
Start date
About this course
Key Topics
The programme consists of nine modules, each of which relate to a particular aspect of customer service:
Understanding customer service
Knowing the customer service rules
Making customer service personal
Improving the customer relationship
Monitoring and solving customer service problems
Processing customer service complaints
Working with others to improve customer service
Promoting continuous improvement in customer service
Developing customer service skills
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Service and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
Level 3 Award in Customer Service
Reviews
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
← | →
Course rating
Recommended
Centre rating
Phill
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- IT
- Customer Service
- Customer Care
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Customer service (Level 3 diploma)
How is the course structured?The Level 3 Customer Service course is divided into nine comprehensive modules:
Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.
The programme consists of nine modules, each of which relate to a particular aspect of customer service
- Module 1 Understanding customer service
- Module 2 Knowing the customer service rules
- Module 3 Making customer service personal
- Module 4 Improving the customer relationship
- Module 5 Monitoring and solving customer service problems
- Module 6 Processing customer service complaints
- Module 7 Working with others to improve customer service
- Module 8 Promoting continuous improvement in customer service
- Module 9 Developing customer service skills
Course assessment
Theoretical information is provided throughout the course, followed by a series of activity questions that are to be completed and marked by your personal tutor.
Upon verification of the activities, exercises and assignments, a nationally recognised certificate will be awarded by ascentis as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
Course Fees
Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Customer Service home study course is £450, though for a limited time we are offering you the opportunity to pay only £360 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £90 and then 4 equal payments of £90 per month. The first instalment is paid about a month after you receive your course.
Online Version : £360
Paper Version : £380
Additional information
Customer Service (Level 3 Diploma) - A Home Study, Distance Learning Course