Customer Services

Customer Services are the ‘face’ of any organisation and for this reason play a very important part in the customer experience. Good communication skills and professional handling of customer enquiries is key. An Apprenticeship can help you to develop these skills so that you can work comfortably when dealing with people. A wide variety of skills are needed for the Customer Services Apprenticeship, including identifying customers and what they value. You must have patience, excellent organisational skills, a commitment to work and a clear telephone manner.

Level 2 Diploma

• Communicate Effectively with Customers
• Deliver Reliable Customer Services
• Make Telephone Calls to Customers
• Process Customer Service Complaints
• Process Information about Customers

Level 3 Diploma

• Improve the Customer Relationship
• Make Customer Service Personal
• Promote Additional Products or Services to Customers
• Promote Continuous Improvement
• Use Customer Service as a Competitive Tool

• Degree level study
• Careers could include: Customer Service Supervisor/Team Leader, Head Receptionist, Account Executive, Sales Administrator, Customer Advisor, Retail Supervisor