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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Care, Problem Solving, Communication Training...
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Care, Problem Solving, Communication Training...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...practices across the team. ❖Higher staff job satisfaction ❖Higher customer satisfaction scores ❖Reduced complaints Programme objectivesTo assist participants... Learn about: Communication Skills, Strategic Planning, Telephone answering...
...practices across the team. ❖Higher staff job satisfaction ❖Higher customer satisfaction scores ❖Reduced complaints Programme objectivesTo assist participants... Learn about: Communication Skills, Strategic Planning, Telephone answering...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Who should attend ❖ managers, ❖ quality managers, ❖ performance specialists, and ❖ team leaders. This training programme is typically delivered in English... Learn about: Quality Systems, Quality management, Performance Management...
...Who should attend ❖ managers, ❖ quality managers, ❖ performance specialists, and ❖ team leaders. This training programme is typically delivered in English... Learn about: Quality Systems, Quality management, Performance Management...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Skills, Telephone Skills, Call Centre...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Skills, Telephone Skills, Call Centre...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...it is important that the culture of your organization supports your objectives. It is all too easy for negativity to express itself through blame... Learn about: Communication Skills, Communication Training, Team Development...
...it is important that the culture of your organization supports your objectives. It is all too easy for negativity to express itself through blame... Learn about: Communication Skills, Communication Training, Team Development...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Verbal Skills, Closing Skills, Stress Management...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Verbal Skills, Closing Skills, Stress Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Communication Training, Sales Strategy, Customer Service...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Communication Training, Sales Strategy, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Closing Skills, Telephone Skills, Influencing Skills...
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Closing Skills, Telephone Skills, Influencing Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...To assist you to increase your ability to effectively negotiate positive business outcomes. By the end of the course participants will be have gained the following skills... Learn about: Listening Skills, Influencing Skills, Negotiation Skills...
...To assist you to increase your ability to effectively negotiate positive business outcomes. By the end of the course participants will be have gained the following skills... Learn about: Listening Skills, Influencing Skills, Negotiation Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...implemented ❖higher collection rates and increased customer satisfaction This programme is suitable for those managing both public and private sector officers... Learn about: Collections Strategy, Team management, Qualitative Assessment...
...implemented ❖higher collection rates and increased customer satisfaction This programme is suitable for those managing both public and private sector officers... Learn about: Collections Strategy, Team management, Qualitative Assessment...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖key facts and protection principles ❖guidelines for processing sensitive data ❖how to identify and manage data that can cause damage or distress ❖correction... Learn about: Database Management, Data Protection Act, Financial Training...
...❖key facts and protection principles ❖guidelines for processing sensitive data ❖how to identify and manage data that can cause damage or distress ❖correction... Learn about: Database Management, Data Protection Act, Financial Training...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Call Centre, Customer Care, Customer relationship...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Call Centre, Customer Care, Customer relationship...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Who should attend ❖ managers and staff seeking a greater understanding of the change process and behavioural issues arising from it. Programme objectives... Learn about: Problem Solving, Organizational Skills, Strategy Development...
...Who should attend ❖ managers and staff seeking a greater understanding of the change process and behavioural issues arising from it. Programme objectives... Learn about: Problem Solving, Organizational Skills, Strategy Development...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...If you have had basic management training and are now searching for input that will develop you professionally to your next level. This training programme... Learn about: Emotional Intelligence, Management Operations, Creative Thinking...
...If you have had basic management training and are now searching for input that will develop you professionally to your next level. This training programme... Learn about: Emotional Intelligence, Management Operations, Creative Thinking...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Outcomes Participants... Learn about: Sales Planning, Objection Handling, Closing Skills...
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Outcomes Participants... Learn about: Sales Planning, Objection Handling, Closing Skills...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...the organisation’s business success? Programme objectives If you answered yes to 2 or more of the questions above, then you know what the objective... Learn about: Team management, Diversity Awareness, Equality Legislation...
...the organisation’s business success? Programme objectives If you answered yes to 2 or more of the questions above, then you know what the objective... Learn about: Team management, Diversity Awareness, Equality Legislation...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ applying the coaching cycle, ❖ building a coaching toolkit and techniques, ❖ preparation for carrying out a formal coaching session, ❖ core steps in staff assessment... Learn about: Quality Systems, Telephone management, Coaching Skills...
...❖ applying the coaching cycle, ❖ building a coaching toolkit and techniques, ❖ preparation for carrying out a formal coaching session, ❖ core steps in staff assessment... Learn about: Quality Systems, Telephone management, Coaching Skills...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Problem Solving, Time management...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Problem Solving, Time management...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Persuasion Skills, Stress Management, Decision Making...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Persuasion Skills, Stress Management, Decision Making...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...team’s approach and methods. This highly practical course is for sales staff already in the role looking to increase their performance to the next level... Learn about: Objection Handling, Closing Skills, Sales Techniques...
...team’s approach and methods. This highly practical course is for sales staff already in the role looking to increase their performance to the next level... Learn about: Objection Handling, Closing Skills, Sales Techniques...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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