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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Customer Service, Time management, Conflict Resolution...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Customer Service, Time management, Conflict Resolution...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖learn advanced verbal and non verbal communication tools... Learn about: Strategy Development, Strategic Planning, Customer Service...
...❖learn advanced verbal and non verbal communication tools... Learn about: Strategy Development, Strategic Planning, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Performance Appraisal, Quality Process, Quality management...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Performance Appraisal, Quality Process, Quality management...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Skills, Telephone management, Organizational Skills...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Skills, Telephone management, Organizational Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Role models who can seed change and enroll colleagues in bring about a vision This programme is aimed at top managers, strategists, business transformation specialists... Learn about: Team Development, Team Performance, Organizational Skills...
...Role models who can seed change and enroll colleagues in bring about a vision This programme is aimed at top managers, strategists, business transformation specialists... Learn about: Team Development, Team Performance, Organizational Skills...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...to deal with missed payments and broken promises ❖avoiding common communication habits that cause misunderstanding and conflict ❖resolving complaints and... Learn about: Collections Management, Customer Care, Persuasion Skills...
...to deal with missed payments and broken promises ❖avoiding common communication habits that cause misunderstanding and conflict ❖resolving complaints and... Learn about: Collections Management, Customer Care, Persuasion Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...the call centre operation and their implications for customers and the business Clear recommendations on how to improve in all key areas including actions... Learn about: Customer Care, Quality Testing, Organizational Skills...
...the call centre operation and their implications for customers and the business Clear recommendations on how to improve in all key areas including actions... Learn about: Customer Care, Quality Testing, Organizational Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through effective questioning skills ❖presenting... Learn about: Telephone Skills, Sales Training, Goal Setting...
...and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through effective questioning skills ❖presenting... Learn about: Telephone Skills, Sales Training, Goal Setting...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖knowing when to walk away from a deal ❖getting a good deal for both parties ❖closing the deal ❖dealing with objections, considerations and difficult situations... Learn about: Persuasion Skills, Problem Solving, Customer Manager...
...❖knowing when to walk away from a deal ❖getting a good deal for both parties ❖closing the deal ❖dealing with objections, considerations and difficult situations... Learn about: Persuasion Skills, Problem Solving, Customer Manager...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course... Learn about: Team Building, Coaching Skills, Team Training...
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course... Learn about: Team Building, Coaching Skills, Team Training...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...with customers and the general public. Anyone who handles information about members of the general public. Managers seeking to ensure key principles and methods are applied... Learn about: Data Protection, Database Management, Database monitoring...
...with customers and the general public. Anyone who handles information about members of the general public. Managers seeking to ensure key principles and methods are applied... Learn about: Data Protection, Database Management, Database monitoring...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This programme is about equipping your people to achieve your business objectives... Learn about: Call Centre, Communication Training, Customer relationship...
...This programme is about equipping your people to achieve your business objectives... Learn about: Call Centre, Communication Training, Customer relationship...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Strategy Development, Organisational Change, Change Management...
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Strategy Development, Organisational Change, Change Management...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Managers have always had to lead by example. To be an effective manager means working with people, processes and handling a wide range of situations... Learn about: Time management, Creative Thinking, Management Development...
...Managers have always had to lead by example. To be an effective manager means working with people, processes and handling a wide range of situations... Learn about: Time management, Creative Thinking, Management Development...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...listening skills to pick up on customer information ❖ rapport building ❖ using features, advantages and benefits ❖ asking for the order ❖ dealing with... Learn about: Business Presentation Skills, Selling Skill, Objection Handling...
...listening skills to pick up on customer information ❖ rapport building ❖ using features, advantages and benefits ❖ asking for the order ❖ dealing with... Learn about: Business Presentation Skills, Selling Skill, Objection Handling...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Outcomes A workforce... Learn about: Human Rights, Cultural Diversity, Diversity Awareness...
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Outcomes A workforce... Learn about: Human Rights, Cultural Diversity, Diversity Awareness...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Behavioural Safety, Coaching Skills, Quality Training...
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Behavioural Safety, Coaching Skills, Quality Training...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...process and purpose ❖ set up a structure for reviewing the process of call sampling so it is continuously improving ❖ time for call sampling ❖ avoid mistakes... Learn about: Problem Solving, Telephone answering, Listening Skills...
...process and purpose ❖ set up a structure for reviewing the process of call sampling so it is continuously improving ❖ time for call sampling ❖ avoid mistakes... Learn about: Problem Solving, Telephone answering, Listening Skills...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ understand how good time management reduces stress ❖ prioritise and plan to tackle task in order of importance ❖ control their diary and interruptions... Learn about: Problem Solving, Conflict Resolution, Organizational Skills...
...❖ understand how good time management reduces stress ❖ prioritise and plan to tackle task in order of importance ❖ control their diary and interruptions... Learn about: Problem Solving, Conflict Resolution, Organizational Skills...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...It is necessary to invest in new sales people or groom high flyers but often the bulk of your company’s sales come from the ‘middle performers’... Learn about: Sales Techniques, Negotiation Skills, Skills for selling...
...It is necessary to invest in new sales people or groom high flyers but often the bulk of your company’s sales come from the ‘middle performers’... Learn about: Sales Techniques, Negotiation Skills, Skills for selling...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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