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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants will learn how to recognize and meet customers requirements. This training programme is typically delivered in English. Translators can... Learn about: Conflict Resolution, Communication Training, Organizational Skills...
...participants will learn how to recognize and meet customers requirements. This training programme is typically delivered in English. Translators can... Learn about: Conflict Resolution, Communication Training, Organizational Skills...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Strategic Planning, Customer Manager, Communication Journalism...
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Strategic Planning, Customer Manager, Communication Journalism...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...key performance indicators ❖ reviewing current KPIs, SLAs measures and systems ❖ reviewing and improving current management information systems (MIS)... Learn about: Performance Management, Quality management, Performance Appraisal...
...key performance indicators ❖ reviewing current KPIs, SLAs measures and systems ❖ reviewing and improving current management information systems (MIS)... Learn about: Performance Management, Quality management, Performance Appraisal...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...for increasing staff engagement and motivation ❖reviewing core leadership and management skills to ‘walk the talk’ ❖trouble shooting performance problems... Learn about: Communication Skills, Organizational Skills, Conflict Resolution...
...for increasing staff engagement and motivation ❖reviewing core leadership and management skills to ‘walk the talk’ ❖trouble shooting performance problems... Learn about: Communication Skills, Organizational Skills, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Participants who understand the practices and skills to bring about organizational change in their own workplaces. Participants with a renewed vigour and passion for change... Learn about: Community Education, People Management, Organizational Skills...
...Participants who understand the practices and skills to bring about organizational change in their own workplaces. Participants with a renewed vigour and passion for change... Learn about: Community Education, People Management, Organizational Skills...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following skills: ❖understanding what it means to treat customers fairly in collections work... Learn about: Listening Skills, Negotiation Skills, Telephone Skills...
...By the end of the course participants will be have gained the following skills: ❖understanding what it means to treat customers fairly in collections work... Learn about: Listening Skills, Negotiation Skills, Telephone Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Communication Training, Sales Strategy, Customer Service...
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Communication Training, Sales Strategy, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Telephone Skills, Negotiation Skills, Effective Communication...
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Telephone Skills, Negotiation Skills, Effective Communication...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Negotiation Skills, Customer Care, Persuasion Skills...
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Negotiation Skills, Customer Care, Persuasion Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent. ❖reviewing the work environment to support... Learn about: Collections Strategy, Recruitment techniques, People Management...
...❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent. ❖reviewing the work environment to support... Learn about: Collections Strategy, Recruitment techniques, People Management...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...and awareness of storing and processing of personal data. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Database monitoring, Data Protection, Sensitive Data...
...and awareness of storing and processing of personal data. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Database monitoring, Data Protection, Sensitive Data...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ how to develop active listening skills ❖ how to guide the conversation to a positive outcome ❖ how to deal with criticism, consideration and objections... Learn about: Customer relationship, Communication Barriers, Customer Service...
...❖ how to develop active listening skills ❖ how to guide the conversation to a positive outcome ❖ how to deal with criticism, consideration and objections... Learn about: Customer relationship, Communication Barriers, Customer Service...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Strategy Development, Emotional Intelligence...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Strategy Development, Emotional Intelligence...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ develop management competencies ❖ utilise emotional intelligence to develop your people and organisation ❖ increase the quality of interpersonal relationships... Learn about: Management Planning, Interpersonal Communication, Relation Management...
...❖ develop management competencies ❖ utilise emotional intelligence to develop your people and organisation ❖ increase the quality of interpersonal relationships... Learn about: Management Planning, Interpersonal Communication, Relation Management...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following skills: ❖ structuring your sales presentation face to face and over the telephone... Learn about: Sales skills, Sales Targets, Rapport Building...
...By the end of the course participants will be have gained the following skills: ❖ structuring your sales presentation face to face and over the telephone... Learn about: Sales skills, Sales Targets, Rapport Building...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This one-day course will enable delegates to understand and appreciate important individual differences and create value from the diversity of your organisation’s workforce... Learn about: Human Rights, Workplace Equality, Cross Cultural Communication...
...This one-day course will enable delegates to understand and appreciate important individual differences and create value from the diversity of your organisation’s workforce... Learn about: Human Rights, Workplace Equality, Cross Cultural Communication...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ performance specialists, and ❖ team leaders with a coaching remit. Programme objectives ❖ why quality is paramount in today’s competitive business environment... Learn about: Telephone answering, Quality Training, Quality management...
...❖ performance specialists, and ❖ team leaders with a coaching remit. Programme objectives ❖ why quality is paramount in today’s competitive business environment... Learn about: Telephone answering, Quality Training, Quality management...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Problem Solving, Telephone management, Telephone Skills...
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Problem Solving, Telephone management, Telephone Skills...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to core tasks ❖ increase their use of productive time ❖ learn supporting skills – such as delegation, overcoming procrastination, working well with others... Learn about: Stress and Anxiety, Conflict Resolution, Time management...
...to core tasks ❖ increase their use of productive time ❖ learn supporting skills – such as delegation, overcoming procrastination, working well with others... Learn about: Stress and Anxiety, Conflict Resolution, Time management...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following skills: ❖ understanding customer’s real needs ❖ preparing sales presentations and... Learn about: Sales Training, Sales Process, Customer Care...
...By the end of the course participants will be have gained the following skills: ❖ understanding customer’s real needs ❖ preparing sales presentations and... Learn about: Sales Training, Sales Process, Customer Care...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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