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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...conversation to a successful outcome ❖creating rapport with clients who have different communication styles ❖dealing with difficult or abusive clients... Learn about: Organizational Skills, Business Plan, Customer relationship...
...conversation to a successful outcome ❖creating rapport with clients who have different communication styles ❖dealing with difficult or abusive clients... Learn about: Organizational Skills, Business Plan, Customer relationship...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...practices across the team. ❖Higher staff job satisfaction ❖Higher customer satisfaction scores ❖Reduced complaints Programme objectivesTo assist participants... Learn about: Customer Service, Communication Journalism, Telephone management...
...practices across the team. ❖Higher staff job satisfaction ❖Higher customer satisfaction scores ❖Reduced complaints Programme objectivesTo assist participants... Learn about: Customer Service, Communication Journalism, Telephone management...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Who should attend ❖ managers, ❖ quality managers, ❖ performance specialists, and ❖ team leaders. This training programme is typically delivered in English... Learn about: Key Performance Indicator, Quality management, Performance Indicator...
...Who should attend ❖ managers, ❖ quality managers, ❖ performance specialists, and ❖ team leaders. This training programme is typically delivered in English... Learn about: Key Performance Indicator, Quality management, Performance Indicator...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Time management, Organizational Skills, Communication Skills...
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Time management, Organizational Skills, Communication Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...HR specialists and anyone charged with upgrading skills within the organization. It is especially relevant to those who anticipate countering resistance... Learn about: Team Performance, Team Building, Community Education...
...HR specialists and anyone charged with upgrading skills within the organization. It is especially relevant to those who anticipate countering resistance... Learn about: Team Performance, Team Building, Community Education...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...difficult calls ❖managing your own state and working under pressure... Learn about: Negotiation Skills, Persuasion Skills, Listening Skills...
...difficult calls ❖managing your own state and working under pressure... Learn about: Negotiation Skills, Persuasion Skills, Listening Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...in a call and contact centre, if customers are to receive excellent service. We will find out how the agents, supervisors, managers and board of directors... Learn about: Communication Training, Sales Strategy, Customer Care...
...in a call and contact centre, if customers are to receive excellent service. We will find out how the agents, supervisors, managers and board of directors... Learn about: Communication Training, Sales Strategy, Customer Care...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...skill and enthusiasm for the sales role resulting in increased business for the company. This course will provide essential building blocks for those new to the... Learn about: Sales Training, Negotiation Skills, Business Presentation Skills...
...skill and enthusiasm for the sales role resulting in increased business for the company. This course will provide essential building blocks for those new to the... Learn about: Sales Training, Negotiation Skills, Business Presentation Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Listening Skills, Customer Care, Negotiation Skills...
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Listening Skills, Customer Care, Negotiation Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent. ❖reviewing the work environment to support... Learn about: Team management, Coaching Skills, Recruitment techniques...
...❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent. ❖reviewing the work environment to support... Learn about: Team management, Coaching Skills, Recruitment techniques...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...As part of our portfolio of professional development programmes we offer training sessions that provide an overview of current legislation raising understanding... Learn about: Data Protection, Database Management, Data Processing...
...As part of our portfolio of professional development programmes we offer training sessions that provide an overview of current legislation raising understanding... Learn about: Data Protection, Database Management, Data Processing...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...What is the difference between poor and excellent service, as perceived by the customer? Frequently it is down to the awareness and communication skills... Learn about: Call Handling, Communication Skills, Customer relationship...
...What is the difference between poor and excellent service, as perceived by the customer? Frequently it is down to the awareness and communication skills... Learn about: Call Handling, Communication Skills, Customer relationship...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Organisational Change, Strategic Management...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Organisational Change, Strategic Management...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ increase your ability to manage the performance of your people, and ❖ apply new skills to facilitate creativity in the workplace. Programme objectives... Learn about: Relation Management, Management Development, Interpersonal Communication...
...❖ increase your ability to manage the performance of your people, and ❖ apply new skills to facilitate creativity in the workplace. Programme objectives... Learn about: Relation Management, Management Development, Interpersonal Communication...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...objections ❖ managing yourself when dealing with rejection ❖ achieving sales targets ❖ action planning... Learn about: Business Presentation Skills, Closing Skills, Rapport Building...
...objections ❖ managing yourself when dealing with rejection ❖ achieving sales targets ❖ action planning... Learn about: Business Presentation Skills, Closing Skills, Rapport Building...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...the sources of our values and beliefs ❖exploring how we are valued in the workplace ❖understanding how our personal rights are protected at work ❖reviewing... Learn about: Equality Legislation, Human Rights, Workplace Equality...
...the sources of our values and beliefs ❖exploring how we are valued in the workplace ❖understanding how our personal rights are protected at work ❖reviewing... Learn about: Equality Legislation, Human Rights, Workplace Equality...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Quality Training, Quality Process, Telephone management...
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Quality Training, Quality Process, Telephone management...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Quality Training, Conflict Resolution, Coaching Skills...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Quality Training, Conflict Resolution, Coaching Skills...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ know themselves better and understand what gets in the way of applying time management principles ❖ set meaningful goals using SMART and PACER methods... Learn about: Stress Management, Persuasion Skills, Problem Solving...
...❖ know themselves better and understand what gets in the way of applying time management principles ❖ set meaningful goals using SMART and PACER methods... Learn about: Stress Management, Persuasion Skills, Problem Solving...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...calls ❖ recognising the attributes and behaviours of a successful salesperson ❖ identifying motivational triggers in language patterns ❖ choosing the language... Learn about: Closing Skills, Sales Training, Objection Handling...
...calls ❖ recognising the attributes and behaviours of a successful salesperson ❖ identifying motivational triggers in language patterns ❖ choosing the language... Learn about: Closing Skills, Sales Training, Objection Handling...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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