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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Communication Training, Public Speaking, Communication Skills...
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Communication Training, Public Speaking, Communication Skills...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Telephone management, Strategic Planning, Strategic Business Management...
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Telephone management, Strategic Planning, Strategic Business Management...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Quality Systems, Performance Management, Key Performance Indicator...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Quality Systems, Performance Management, Key Performance Indicator...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...for increasing staff engagement and motivation ❖reviewing core leadership and management skills to ‘walk the talk’ ❖trouble shooting performance problems... Learn about: Telephone answering, Customer Service, Telephone Skills...
...for increasing staff engagement and motivation ❖reviewing core leadership and management skills to ‘walk the talk’ ❖trouble shooting performance problems... Learn about: Telephone answering, Customer Service, Telephone Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ help alleviate staff fears related to change. ❖ manage and deliver people training... Learn about: Communication Skills, Team Building, Team Performance...
...❖ help alleviate staff fears related to change. ❖ manage and deliver people training... Learn about: Communication Skills, Team Building, Team Performance...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. Outcomes: ❖staff who treat the customer fairly ❖collections agents who... Learn about: Telephone Skills, Persuasion Skills, Collections Management...
...subject to further discussion. Please contact dancinglion for more information. Outcomes: ❖staff who treat the customer fairly ❖collections agents who... Learn about: Telephone Skills, Persuasion Skills, Collections Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Call Centre, Customer Care, Call Handling...
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Call Centre, Customer Care, Call Handling...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Negotiation Skills, Influencing Skills, Customer Care...
...over the telephone ❖the dynamics of effective communication ❖developing awareness of vocal tones and communication habits that can create misunderstanding... Learn about: Negotiation Skills, Influencing Skills, Customer Care...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...so that you get what you want. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Conflict Resolution, Influencing Skills, Listening Skills...
...so that you get what you want. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Conflict Resolution, Influencing Skills, Listening Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...with responsible and effective collections ❖team members aware of FCA and OFT guidelines for customer service ❖best practice and best fit working practices... Learn about: Qualitative Assessment, People Management, Team management...
...with responsible and effective collections ❖team members aware of FCA and OFT guidelines for customer service ❖best practice and best fit working practices... Learn about: Qualitative Assessment, People Management, Team management...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Our format is ideal for anyone who handles personal information, in both the public and private sector. It’s designed to be easy to understand and includes the following topics... Learn about: Sensitive Data, Database Management, Freedom of Information Act...
...Our format is ideal for anyone who handles personal information, in both the public and private sector. It’s designed to be easy to understand and includes the following topics... Learn about: Sensitive Data, Database Management, Freedom of Information Act...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This programme is about equipping your people to achieve your business objectives... Learn about: Problem Solving, Customer Manager, Customer relationship...
...This programme is about equipping your people to achieve your business objectives... Learn about: Problem Solving, Customer Manager, Customer relationship...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Who should attend ❖ managers and staff seeking a greater understanding of the change process and behavioural issues arising from it. Programme objectives... Learn about: Strategic Management, Changes and Transmission, Problem Solving...
...Who should attend ❖ managers and staff seeking a greater understanding of the change process and behavioural issues arising from it. Programme objectives... Learn about: Strategic Management, Changes and Transmission, Problem Solving...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Time management, Creative Thinking, Relation Management...
...is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Time management, Creative Thinking, Relation Management...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Objection Handling, Negotiation Skills, Customer Service...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Objection Handling, Negotiation Skills, Customer Service...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...the sources of our values and beliefs ❖exploring how we are valued in the workplace ❖understanding how our personal rights are protected at work ❖reviewing... Learn about: Equality Legislation, Equal Opportunities, Workers Rights...
...the sources of our values and beliefs ❖exploring how we are valued in the workplace ❖understanding how our personal rights are protected at work ❖reviewing... Learn about: Equality Legislation, Equal Opportunities, Workers Rights...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Telephone Skills, Telephone answering, Quality Process...
...plays in optimising performance. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Telephone Skills, Telephone answering, Quality Process...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Decision Making, Conflict Resolution, Counselling Psychology...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Decision Making, Conflict Resolution, Counselling Psychology...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to core tasks ❖ increase their use of productive time ❖ learn supporting skills – such as delegation, overcoming procrastination, working well with others... Learn about: Time management, Organizational Skills, Communication Skills...
...to core tasks ❖ increase their use of productive time ❖ learn supporting skills – such as delegation, overcoming procrastination, working well with others... Learn about: Time management, Organizational Skills, Communication Skills...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...team’s approach and methods. This highly practical course is for sales staff already in the role looking to increase their performance to the next level... Learn about: Business Presentation Skills, Customer Care, Sales Training...
...team’s approach and methods. This highly practical course is for sales staff already in the role looking to increase their performance to the next level... Learn about: Business Presentation Skills, Customer Care, Sales Training...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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