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Dancing lion training & consultancy courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Conflict Resolution, Customer relationship, Problem Solving...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Conflict Resolution, Customer relationship, Problem Solving...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived... Learn about: Strategic Business Management, Strategy Development, Communication Training...
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived... Learn about: Strategic Business Management, Strategy Development, Communication Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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- Course
- Inhouse
- Different dates available
- 2 Days
...key performance indicators ❖ reviewing current KPIs, SLAs measures and systems ❖ reviewing and improving current management information systems (MIS)... Learn about: Performance Management, Performance Appraisal, Key Performance Indicator...
...key performance indicators ❖ reviewing current KPIs, SLAs measures and systems ❖ reviewing and improving current management information systems (MIS)... Learn about: Performance Management, Performance Appraisal, Key Performance Indicator...
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Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
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The Trainer was outstanding – the best I have ever experienced.
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The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Communication Skills, Telephone management, Telephone Skills...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Communication Skills, Telephone management, Telephone Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Training, People Management, Team Building...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Training, People Management, Team Building...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Collecting money can be a challenging job, particularly in difficult trading periods. Those new to the role can easily find it daunting and sound hesitant and ineffective... Learn about: Stress Management, Listening Skills, Telephone Skills...
...Collecting money can be a challenging job, particularly in difficult trading periods. Those new to the role can easily find it daunting and sound hesitant and ineffective... Learn about: Stress Management, Listening Skills, Telephone Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...contributing to seemingly unrelated costs for the business, such as staff recruitment?... Learn about: Communication Journalism, Operations Management, Quality Testing...
...contributing to seemingly unrelated costs for the business, such as staff recruitment?... Learn about: Communication Journalism, Operations Management, Quality Testing...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through effective questioning skills ❖presenting... Learn about: Customer Care, Effective Communication, Closing Skills...
...and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through effective questioning skills ❖presenting... Learn about: Customer Care, Effective Communication, Closing Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Time management, Decision Making...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Problem Solving, Time management, Decision Making...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course... Learn about: Collections Strategy, Team Training, Team Building...
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course... Learn about: Collections Strategy, Team Training, Team Building...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Helpful trainers ran the course to our timetable and budget.
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- Course
- Inhouse
- Different dates available
- 2 Days
...with customers and the general public. Anyone who handles information about members of the general public. Managers seeking to ensure key principles and methods are applied... Learn about: Database Management, Data Legislation, Data Protection Act...
...with customers and the general public. Anyone who handles information about members of the general public. Managers seeking to ensure key principles and methods are applied... Learn about: Database Management, Data Legislation, Data Protection Act...
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Helpful trainers ran the course to our timetable and budget.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Conflict Resolution, Call Handling, Customer Manager...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Conflict Resolution, Call Handling, Customer Manager...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Organizational efficiency management, Strategy Development, Problem Solving...
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Organizational efficiency management, Strategy Development, Problem Solving...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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Everything was great – the content, the trainer and the conversation with fellow participants.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Managers have always had to lead by example. To be an effective manager means working with people, processes and handling a wide range of situations... Learn about: Management Planning, Time management, Relation Management...
...Managers have always had to lead by example. To be an effective manager means working with people, processes and handling a wide range of situations... Learn about: Management Planning, Time management, Relation Management...
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Everything was great – the content, the trainer and the conversation with fellow participants.
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...learn the fundamentals from ‘the greats’ in sales. Programme objectives To give you the confidence and skills to be successful in your new role as a salesperson... Learn about: Selling Skill, Rapport Building, Customer Service...
...learn the fundamentals from ‘the greats’ in sales. Programme objectives To give you the confidence and skills to be successful in your new role as a salesperson... Learn about: Selling Skill, Rapport Building, Customer Service...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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- Course
- Inhouse
- Different dates available
- 2 Days
...current legislation with their own organisational policies All front-line staff involved with interacting with customers and the general public... Learn about: Diversity Management, Workers Rights, Cultural Diversity...
...current legislation with their own organisational policies All front-line staff involved with interacting with customers and the general public... Learn about: Diversity Management, Workers Rights, Cultural Diversity...
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Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
...of the individual to meet professional standards. This course will help you to align individuals to a quality framework and understand the role coaching... Learn about: Telephone answering, Quality Training, Telephone management...
...of the individual to meet professional standards. This course will help you to align individuals to a quality framework and understand the role coaching... Learn about: Telephone answering, Quality Training, Telephone management...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Problem Solving, Telephone management, Decision Making...
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Problem Solving, Telephone management, Decision Making...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...how to work smarter rather than work harder. As a self-management tool all staff will benefit from attending. Managers and specialist staff with additional... Learn about: Communication Skills, Time management, Delegating Skills...
...how to work smarter rather than work harder. As a self-management tool all staff will benefit from attending. Managers and specialist staff with additional... Learn about: Communication Skills, Time management, Delegating Skills...
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Great trainer and consultant!
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following skills: ❖ understanding customer’s real needs ❖ preparing sales presentations and... Learn about: Skills for selling, Negotiation Skills, Sales Training...
...By the end of the course participants will be have gained the following skills: ❖ understanding customer’s real needs ❖ preparing sales presentations and... Learn about: Skills for selling, Negotiation Skills, Sales Training...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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