-
All
-
Online
-
Filters
Dancing lion training & consultancy courses
-
Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | →
-
The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | →
-
An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Communication Training, Conflict Resolution, Public Speaking...
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Communication Training, Conflict Resolution, Public Speaking...
-
Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
-
The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
-
An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
-
The content was tailored to our needs and hit the spot”
← | →
-
The trainer was excellent, friendly, professional and managed the group well.
← | →
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...❖learn advanced verbal and non verbal communication tools... Learn about: Telephone Skills, Strategy Development, Communication Skills...
...❖learn advanced verbal and non verbal communication tools... Learn about: Telephone Skills, Strategy Development, Communication Skills...
-
The content was tailored to our needs and hit the spot”
← | → see all
-
The trainer was excellent, friendly, professional and managed the group well.
← | → see all
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
-
Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
← | →
-
The Trainer was outstanding – the best I have ever experienced.
← | →
-
The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...– making it happen ❖ reviewing and setting targets ❖ using the performance management cycle... Learn about: Quality management, Performance Management, Performance Indicator...
...– making it happen ❖ reviewing and setting targets ❖ using the performance management cycle... Learn about: Quality management, Performance Management, Performance Indicator...
-
Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
← | → see all
-
The Trainer was outstanding – the best I have ever experienced.
← | → see all
-
The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
← | → see all
-
I enjoyed the role play exercises and I never expected to.
← | →
-
A very good course with many good ideas to take away.
← | →
-
The trainer was very well represented and knowledgable.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques ❖assessing your... Learn about: Organizational Skills, Telephone answering, Communication Skills...
...your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques ❖assessing your... Learn about: Organizational Skills, Telephone answering, Communication Skills...
-
I enjoyed the role play exercises and I never expected to.
← | → see all
-
A very good course with many good ideas to take away.
← | → see all
-
The trainer was very well represented and knowledgable.
← | → see all
-
I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
← | →
-
The tutor was excellent, a very good style of course delivery.
← | →
-
A good combination of group work and practical.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...Many have sub cultures that have evolved in departments or divisions without much conscious thought or planning. Whilst this is understandable... Learn about: Team Development, Communication Training, People Management...
...Many have sub cultures that have evolved in departments or divisions without much conscious thought or planning. Whilst this is understandable... Learn about: Team Development, Communication Training, People Management...
-
I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
← | → see all
-
The tutor was excellent, a very good style of course delivery.
← | → see all
-
A good combination of group work and practical.
← | → see all
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | →
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | →
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...Council tax, Business rates, Sundry Debt, Housing rent, Mortgages, Credit cards, Utilities, Parking fines, Social services overpayments and more. By... Learn about: Negotiation Skills, Stress Management, Persuasion Skills...
...Council tax, Business rates, Sundry Debt, Housing rent, Mortgages, Credit cards, Utilities, Parking fines, Social services overpayments and more. By... Learn about: Negotiation Skills, Stress Management, Persuasion Skills...
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | →
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...What prevents managers from managing or concerns directors who may be unable to confidently comment on the status of the business to the media or the government... Learn about: Operations Management, Communication Journalism, Call Handling...
...What prevents managers from managing or concerns directors who may be unable to confidently comment on the status of the business to the media or the government... Learn about: Operations Management, Communication Journalism, Call Handling...
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | →
-
This course gave me the confidence and skill I needed to excel in my new job.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...How effective are your team in selling over the phone? In this stimulating two-day course, telephone sales people will learn the core skills to be highly... Learn about: Effective Communication, Negotiation Skills, Sales Training...
...How effective are your team in selling over the phone? In this stimulating two-day course, telephone sales people will learn the core skills to be highly... Learn about: Effective Communication, Negotiation Skills, Sales Training...
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | → see all
-
This course gave me the confidence and skill I needed to excel in my new job.
← | → see all
-
Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Delegating Skills, Negotiation Skills, Listening Skills...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Delegating Skills, Negotiation Skills, Listening Skills...
-
Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
← | →
-
Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...management skills ❖coaching for performance – working with high, medium and low performers ❖action planning... Learn about: Coaching Skills, Team Building, Team management...
...management skills ❖coaching for performance – working with high, medium and low performers ❖action planning... Learn about: Coaching Skills, Team Building, Team management...
-
Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
← | →
-
Helpful trainers ran the course to our timetable and budget.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...and removal of inaccurate data ❖using email and SMS text messages ❖data protection myths and realities ❖good practice guidelines ❖offences and exceptions... Learn about: Freedom of Information Act, Data Protection Act, Data Protection...
...and removal of inaccurate data ❖using email and SMS text messages ❖data protection myths and realities ❖good practice guidelines ❖offences and exceptions... Learn about: Freedom of Information Act, Data Protection Act, Data Protection...
-
Helpful trainers ran the course to our timetable and budget.
← | →
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | →
-
The trainer was very good.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Skills, Customer Service, Customer Manager...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Skills, Customer Service, Customer Manager...
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | → see all
-
The trainer was very good.
← | → see all
-
Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
← | →
-
Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Organisational Change, Conflict Resolution, Strategic Management...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Organisational Change, Conflict Resolution, Strategic Management...
-
Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
← | → see all
-
Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
← | → see all
-
Everything was great – the content, the trainer and the conversation with fellow participants.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...❖ increase your ability to manage the performance of your people, and ❖ apply new skills to facilitate creativity in the workplace. Programme objectives... Learn about: Management Planning, Time management, Interpersonal Communication...
...❖ increase your ability to manage the performance of your people, and ❖ apply new skills to facilitate creativity in the workplace. Programme objectives... Learn about: Management Planning, Time management, Interpersonal Communication...
-
Everything was great – the content, the trainer and the conversation with fellow participants.
← | →
-
Gave me the building blocks to put together a sales pitch and the confidence to do it.
← | →
- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Objection Handling, Sales Training, Customer Service...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Objection Handling, Sales Training, Customer Service...
-
Gave me the building blocks to put together a sales pitch and the confidence to do it.
← | →
-
Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...with relevant workplace scenarios and create action plans, which will encourage cooperation between staff to utilise diverse experiences. To help you decide... Learn about: Workers Rights, Equal Opportunities, Team management...
...with relevant workplace scenarios and create action plans, which will encourage cooperation between staff to utilise diverse experiences. To help you decide... Learn about: Workers Rights, Equal Opportunities, Team management...
-
Dancing lion have the ability to translate the business need into a creative, informative and high quality training outcome that meets the need of the delegates and the business alike. We found that the dancing lion team were always ready to share ideas and explore new initiatives that complement the needs and culture of the organisation. First class delivery and real outcomes achieved, thank you.
← | →
-
I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development... Learn about: Telephone Skills, Quality Process, Telephone answering...
...This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development... Learn about: Telephone Skills, Quality Process, Telephone answering...
-
I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
← | →
-
I learned how to coach and overcome barriers. I can’t wait to get started!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Telephone management, Conflict Resolution, Problem Solving...
...and demoralisation ❖ give meaningful feedback to staff members ❖ understand how quality management methods and call coaching techniques fit together ❖... Learn about: Telephone management, Conflict Resolution, Problem Solving...
-
I learned how to coach and overcome barriers. I can’t wait to get started!
← | →
-
Great trainer and consultant!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Organizational Skills, Decision Making, Conflict Resolution...
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Organizational Skills, Decision Making, Conflict Resolution...
-
Great trainer and consultant!
← | →
-
Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
← | →
- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Sales Training, Sales Techniques, Objection Handling...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Sales Training, Sales Techniques, Objection Handling...
-
Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
← | →
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you