Courses in Exeter

...This course is aimed at those who have others reporting to them or who regularly communicate with external clients. Effective Interpersonal Skills Certificate Description...

...part in somebody's professional development.*Improving your own skills in the process of mentoring. Suitable for: This training programme is suitable...

...covered in the workshop. Suitable for: No requirements. This course is aimed at anyone who feels that they need more training on the techniques of dealing with conflict...

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning...

...and how to treat complaints as an opportunity to improve.*Use a systematic 6 step process to resolve complaints.*Understand Parent, Adult and Child behaviours...

...at your Company's image*Positive Communication. Learning how to recognise the different types of customer*Dealing with difficult situations or awkward...

...Anyone developing the skills of others. Half price for any learners currently undertaking an Apprenticeship with Education + Training Skills...

...to influencing and negotiating skills and therefore would be suitable for anyone who feels that they need to improve these skills. This course is an introduction...

...Health and Safety Certificate (RIPH) Description: To have a basic understanding of Health and Safety in the workplace: *Accidents and ill health *Slips...

...By the end of the course, delegates will be able to: Provide an understanding of principles of food safety, and how to apply this knowledge to control...

...Suitable for: Aimed at Managers who have to work with financial information in any organisation and for whom finance is not their core skill. Aimed...

...Once students have completed this programme they will be able to systematically move from a written presentation to persuasive and polished delivery...

...strategies for minimising unhelpful interruptions.*Set objectives to achieve own and team targets. *Create time plans that allow objectives to be...

...*The skills required.*Characteristics of effective teams *Recognising the needs of team members *Developing your team*Communicating effectively *Real listening...

...the use of open and closed questions *Structure an interview effectively *Practice interview techniques. Suitable for: This training programme is aimed...

...This course aims to highlight the causes and symptoms of stress and to teach the participants simple techniques to reducing stress, at both home and the work place...

...and carry out a basic analysis of your business in order to develop appropriate strategies. Subjects covered include: Different approaches to strategy...

...This course is suitable for candidates who are new to recruitment and selection and want a broad overview of the processes involved. Recruitment and Selection... Learn about: Recruitment and Selection...

...of those people who exceed expectations, those people who meet expectations and those who do not meet expectations. Suitable for: This course is aimed at managers and supervisors...

...*Describe ways in which your values and beliefs may differ from those of the individuals within your team, and ways of dealing with these differences...