Free customer service courses

...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Positive Behaviour, Customer relationship, Questionning skills...

...:This course is suitable for people working in customer service who have the opportunity to influence what happens within the workplace with either external or internal customers. Employees will develop existing customer service skills, knowledge and understanding. The course will lead to increased...

...The course covers a number of topics, including delivering reliable customer service, developing customer relationships and resolving customer problems. Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID...

...The course aims to improve the service you offer to customers which will benefit you, your organisation and the customers themselves...

...Overview This course provides both the Apprentice and the Company with strong advantages in today's competitive market and current economic climate. In today's society customers have expectation of high service levels and customer loyalty is becoming harder to secure. Apprentices... Learn about: Planning and Business...

...NVQ Customer Service Units covered and assessed: Prepare yourself to deliver good patient service. Provide patient service within the rules. Process patient service information. Deal with patients face to face. Deliver reliable patient service. Recognise and deal with patient's queries, requests...

...To provide underpinning knowledge and assessment opportunities for NVQ2 Customer Service...

...The course covers a number of topics, including delivering reliable customer service, developing customer relationships and resolving customer problems. Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID...

...Within every organisation there are roles where employees are required to deal with customers, to address and meet customer needs, and to ensure that customers are left with a positive impression of the organisation. Understandably therefore, people who possess the skills to meet these requirements...

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service...

...To provide underpinning knowledge and assessment opportunities for NVQ2 Customer Service...

...An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment...

...Within every organisation there are roles where employees are required to deal with customers, to address and meet customer needs, and to ensure that customers are left with a positive impression of the organisation. Understandably therefore, people who possess the skills to meet these requirements...

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules...

...To provide underpinning knowledge and assessment opportunities for NVQ3 in Cusomer Service...

...An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment...

...MTB. 16-18. Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged...

...To achieve a full certificate in Customer Service, you are required to complete 2 mandatory units and 5 optional units '" from the following four themes: Impression and Image Delivery Handling Problems Development and Improvement...

...Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. You will benefit from the most up-to-date thinking on customer service, giving you formal...

...MTB. 16-18. Building on the NVQ2 competencies, students will benefit from invaluable customer service skills and ultimately improve their interpersonal skills. You will learn how to work with others to improve customer service; monitor and solve customer service problems; promote continuous...