Part Time Customer Service NVQ Level 3

Customer Service: NVQ Level 3

Course Option

Course Code E1-017

Start Date April 2010
Centre Flexible
Length of Course 6 - 9 months
Course Mode Part time - Day

Costs Fee payers See below
Status Open

Level 3
About the course :This course is suitable for people working in customer service who have the opportunity to influence what happens within the workplace with either external or internal customers. Employees will develop existing customer service skills, knowledge and understanding. The course will lead to increased excellence in customer care.

Mandatory Units :
Understand customer service to improve service delivery.
Use accepted customer service language and apply its principles.
Place customer service principles in context for your professional customer service role.
Know the rules to follow when developing customer service.
Develop customer service following organisational rules and procedures.
Develop customer service following external regulation and legislation.

Optional Units :
There will be a range of optional units to choose from.

Entry requirements
After this course : Once complete, it may be possible for learners to progress to higher level courses to further advance their careers.

Cost : This course is offered under the Train to Gain programme and is free to individuals who don't already have a level 2 qualification. Otherwise the cost is £150.

What to do next : If you are interested in applying for this course please click here to register and apply online and we will contact you as soon as possible to invite you in for an interview.