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Government Funded Communication Skills courses
- NVQ
- Inhouse
...with others to solve problems and support customer service improvements and anyone who works in a customer-facing role or who has to speak to customers on behalf of your company...
- Training
- West Yorkshire
- 2 Days
...Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem...
- Short course
- Londonand3 other venues
- St Albans, Redbourn, Northamptonshire
- 1 Day
...Learning Objectives Anyone within an organisation, who currently has, or will have in the future, responsibility for carrying out, or monitoring appraisals...
- Short course
- Bristol
- 1 Day
...and body language on assertiveness ¨ Deal with criticism, confrontation and negativity, effectively and positively. Suitable for: This course is suitable...
- Short course
- Edinburgh
...in their relationships at work. The course looks at the characteristics of assertiveness and discriminates these very clearly from other forms of behaviour...
- Short course
- Swansea
- 1 Day
...behaviour Identify why behaving assertively with staff can be challenging for managers and examine the consequences of non-assertive behaviour Develop...
- Short course
- Inhouse
- Beginner
- 1 Day
...Suitable for: Anyone who has to stand up in front of an audience and get them to listen, including sales people, managers, marketing staff, consultants...
- NVQ
- Coalville
- 12 Months
...(four mandatory units and one optional). This qualification is very. Course Level NVQ Level 2 Description Customer Service NVQs are aimed at people...
- NVQ
- Appleby-in-westmorland
...within an industry. Course Outline: This course is aimed at anybody who is currently working in or considering employment in a customer service environment within an industry...
- NVQ
- Rusper
...for decision making and supervising others Customer Service NVQ Level 3 Overview Level 3 Customer Service NVQ has been developed from the National Occupational...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- NVQ
- Coalville
- 12 Months
...(five mandatory units, and one optional unit). This qualification is. Course Level NVQ Level 3 Description Customer Service NVQs are aimed at people...
- NVQ
- Ramsgate
- Different dates available
...through distance/work based learning. Course Structure Candidates gain their Contact Centre Operation NVQ 2 qualification through the preparation...
- NVQ
- Rusper
...internal customers Those working in a customer interface role, these may be external or internal customers EDI Customer Service NVQ Level 2 Overview Level...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- NVQ
- Coalville
- 12 Months
...You will then choose a further seven units, with at least one from each of the following themes: Impression and Image Delivery Handling Problems Development...
- NVQ
- Huntingdon
- 12 Months
...Workbased Day : Flexible Time : Flexible Start date : Flexible Course fee : POA Exam fee : N/A Reg fee : N/A Is this course for you This course is designed...
- NVQ
- (Bearsden)
- 12 Months
...improve their service delivery SVQ MA Customer Service Level 3 What is the purpose of the award? The overall purpose is to challenge individuals to raise...
- NVQ
- Belfast City
...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...
- NVQ
- London
...The Diploma is designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification is designed... Learn about: Customer Service...