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Call Centre Government Funded
- NVQ
- Broadstairs
- Different dates available
...Course Overview The course is designed for people employed in a contact or call centres who wish to gain a nationally recognised qualification and study... Learn about: Call Centre, Customer Service Skills, Customer Care...
- NVQ
- Online
- Different dates available
- 1 Year
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
...Module 03 Taking Messages Staying Out of Voice Mail Jail Closing Down the Voice Cold and Warm Calls Developing a Script Perfecting the Script Module... Learn about: Communication Training, Call Centre, Communication techniques...
- Course
- Online
- Intermediate
- Different dates available
...Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Customer Service, Customer Service Skills, Customer Care...
- Course
- Online
- Beginner
- Different dates available
...Standards & IAO. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course... Learn about: Speaking Like a Star, Goal Setting, Wrapping Up...
- Course
- Online
- Different dates available
...Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course- Activities Recommended Reading Recommended Reading... Learn about: Phone Etiquette, Customer Service, Types of Questions...
- Course
- Online
- Different dates available
...Positive Redirection Negative Redirection Multiple Choice Redirection Case Study Module Eight: Benchmarking Benchmark Metrics Performance Breakdown Implementing... Learn about: Getting Beyond the Gate Keeper, Case Study, Open questions...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Decision Making, Telephone user support, Organizational Skills...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Decision Making, Telephone user support, Organizational Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...We offer two different levels of postgraduate research, each in either full-time or part-time mode. These degrees by research require an original contribution... Learn about: Part Time, Organisational Behaviour, Business School...
...We offer two different levels of postgraduate research, each in either full-time or part-time mode. These degrees by research require an original contribution... Learn about: Part Time, Organisational Behaviour, Business School...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
...Unit 1 – Verbal Communication Techniques Unit 2 – Who Are Your Customers? Unit 3 – Asking the Right Questions Unit 4 – Sales by Phone Unit 5 – Developing... Learn about: Customer Service Skills, Call Centre Certificate Course, Call Centre...
- Course
- Online
- January
...body language plays in telephone communication. Verbal Communication Techniques This session will cover the four E’s of an effective telephone voice and... Learn about: Customer Retention, Sales Techniques, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Handling Complaints, Correct Vocabulary, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...professionally and that they understand the challenges faced in delivering the ever more demanding customer experience your customers expect... Learn about: Customer Service Skills, Effective Communication, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...Sales by Phone Module 09: Taking Messages Module 10: Staying Out of Voice Mail Jail Module 11: Closing Down the Voice Module 12: Cold and Warm Calls Module... Learn about: Sales Training, Verbal Communication, Communication techniques...
- Course
- Online
- Different dates available
...Telephone selling techniques Module Eleven - Closing Knowing when it's time to close Closing techniques Maintaining the relationship After the sale Module Twelve... Learn about: Confidence Training, Call Centre, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
...& gain a competitive advantage over your peers... Learn about: Calm Under Pressure, Effective Communication, Call Centre...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The Subjects Covered are: 1. General Management 2. International Business 3. Organizational Behaviour 4. Business Administration 5. Specialization... Learn about: Retail Management, Business and Administration, Call Centre...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...in a call and contact centre, if customers are to receive excellent service. We will find out how the agents, supervisors, managers and board of directors... Learn about: Quality Testing, Sales Strategy, Call Handling...
...in a call and contact centre, if customers are to receive excellent service. We will find out how the agents, supervisors, managers and board of directors... Learn about: Quality Testing, Sales Strategy, Call Handling...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Online
- Different dates available
...to ensure you can access all of the features. Learning Outcomes The nuances of body language and verbal skills Aspects of verbal communication such as... Learn about: Sales Training, Customer Service, Communication Training...