Call centre training - sales and customer service training for call centre agents - e-book
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
You will need to complete each section in the order shown, starting with this eBook. Each section will unlock once you have completed the previous. Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test.
PLEASE NOTE: To ensure you have the full functionality from the course, we ask you to ensure that your web browser is up to date and we recommend using Google Chrome to ensure you can access all of the features.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Call Centre
- Customer Service
- Sales
- Communication Training
- Sales Training
- Communication
- Technique
- Listening
- Questioning
- Verbal
Course programme
Learning Outcomes
- The nuances of body language and verbal skills
- Aspects of verbal communication such as tone, cadence, and pitch
- Questioning and listening skills
- How to deliver bad news and say “no”
- Effective ways to negotiate
- The importance of creating and delivering meaningful messages
- Tools to facilitate their communication
- The value of personalising their interactions and developing relationships
- Vocal techniques that will enhance their speech and communication ability
- Personalised techniques for managing stress
Call centre training - sales and customer service training for call centre agents - e-book