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Classroom-based Communication Skills Government Funded
- Short course
- Exeter
- 1 Day
.... The importance of body language. Recognise that good communication and confidence can develop their lives. Self-analysis will provide practical sessions. Activities will make this an interactive session. Suitable for: This course is suitable for eveyone who would like to be able to deal with difficult...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- On Site
- 6 Months
... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This...
... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- Short course
- Dunfermline
- 1 Day
...This one-day personal and professional development course will help delegates to: Recognise assertive behaviour and how it differs from other types of behaviour. Identify assertive skills and how to use them. Practise assertive skills to improve performance in the workplace. Suitable...
- Short course
- Stratford-upon-avon
- 1 Day
...' with their low priority tasks. Without effective assertiveness skills, stress increases as does stress related sickness. In this practical and enjoyable...
- Short course
- London
- 1 Day
...At the end of the programme delegates will be able to: Recognise different behavioural styles. Distinguish between assertive and aggressive communication. Recognise and overcome barriers to being assertive. Describe the principles of 'Transactional Analysis'. Use Transactional Analysis to build...
- Short course
- Glasgow
- Beginner
- 1 Day
... and interpret your own body language and that of others Improve your communication with colleagues Deal with criticism and aggression Practise assertiveness...
- Short course
- Sheffield
- 1 Day
... and social relationships. The result is less stress, improved communication and a more harmonious working environment. Course Content Your rights Behaviour...
- Short course
- Leicester
- 1 Day
...Aimed at teaching you to be less accommodating and more assertive in setting clear boundaries for others. Suitable for: Anyone who finds it difficult to say 'no' at...
- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. Suitable for: Those working in a senior customer interface role and with the responsibility for decision. making and supervising others...
- NVQ
- Coalville
- 12 Months
... on gathering evidence and check your understanding of the required underpinning skills and knowledge for each unit. How will I be assessed? With your assessor...
- A Level
- Doncaster
- Different dates available
...! The choice is yours. Key Skill Units: Career Planning Community Project Presentation Skills Teamwork Work Experience Supporting others Planning for Progression... Learn about: Team Training...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...Group A: (Mandatory units). Unit 01 Prepare yourself to deliver good customer service. Unit 02 Provide customer service within the rules. This qualification...
...Group A: (Mandatory units). Unit 01 Prepare yourself to deliver good customer service. Unit 02 Provide customer service within the rules. This qualification...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- NVQ
- Huntingdon
- 12 Months
...with guidance and support from a college assessor. What will you study To achieve a full certificate in Customer Service, you are required to complete...
- NVQ
- Appleby-in-westmorland
...employment in a customer service environment within an industry. Anybody who is currently working in or considering employment in a customer service environment...
- Short course
- London
- 1 Day
...At the end of the programme delegates will be able to: Recognise different behavioural styles. Distinguish between assertive and aggressive communication. Recognise and overcome barriers to being assertive. Describe the principles of 'Transactional Analysis'. Use Transactional Analysis to build...
- NVQ
- Crawley
... customer service through effective hand over C4 Deliver customer service to difficult customers D10 Develop your own and others’ customer service skills... Learn about: Customer Service...
- NVQ
- Belfast City
...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...
- Short course
- Birmingham
- Different dates available
- 1 Day
...· Assessment of your personality type to see if you are assertive, passive or aggressive · typical body and verbal language used by all types · analysis of problem areas... Learn about: Assertiveness Training, Building protection, Technical Unit...
- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Those working in a customer interface role, these...
- Short course
- Glasgow
...The object of these sessions is to provide healthcare professionals with a set of knowledge or practical tools to take back to practice. Suitable...