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Online/Distance Call Centre Government Funded
- NVQ
- Online
- Different dates available
- 1 Year
...receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques... Learn about: Call Centre, Customer Service...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...(Dealing with difficult situations, remaining calm under stress.) 14:30 - 15:30 Role Plays 15:30 - 16:30 Best Role Plays Repeated to Whole Group 16:30... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
...Handling Objections Negotiation Techniques It’s More Than Just a Phase Phone Tag and Getting the Call Back This is My Mentor Stress Busting News from Within... Learn about: Sales by Phone, Communication techniques, Out of Voice Mail Jail...
- Course
- Online
- Intermediate
- Different dates available
...Course Material All course materials are included in the course price. All your study material will be available on our learning management system... Learn about: Customer Service, Customer care operatives, Sales Promotion...
- Course
- Online
- Beginner
- Different dates available
...Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems... Learn about: Types of Questions, Call Centre, Customer Service...
- Course
- Online
- Different dates available
...should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business to succeed... Learn about: Call Centre, Types of Questions, Phone Etiquette...
- Course
- Online
- Different dates available
...The Basics (I) Defining Buying Motives Establishing a Call Strategy Prospecting Qualifying Case Study Module Three: The Basics (II) Getting Beyond... Learn about: Open questions, Call Centre, Defining Buying Motives...
- Course
- Online
- Intermediate
- Different dates available
...cadence, and pitch. • Questioning and listening skills. •Ways of delivering bad news and saying no. •Effective ways to negotiate. •The importance of creating... Learn about: Verbal Communication, Customer Service, Customer Service Skills...
- Course
- Online
- January
...how you can use them to promote a service image. Who are Your Customers? In this session, participants will learn about what a customer is, and they... Learn about: Customer Service, Customer Retention Strategy, Customer Relationship Management...
- Course
- Online
- Intermediate
- Different dates available
...Structure their phone calls Create a professional image of the organisation During this interactive, linked and practical telephone techniques course... Learn about: Effective Communication, Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Tips for Challenging Callers Module 24: Dealing with Difficult Customers Module 25: Phone Tag and Getting the Call Back Module 26: This is My Mentor Module... Learn about: Sales by Phone, Taking messages, Verbal Communication...
- Course
- Online
- Different dates available
...Staying committed Motivation Overcoming limitations Module Ten - Key Steps Six success factors Staying customer focused The art of telephone persuasion... Learn about: Call Centre, Confidence Training, IT Management...
- Course
- Online
- Intermediate
- Different dates available
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Voice Modulation, Call Centre, Calm Under Pressure...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The programs design inculcates the right attitude.It develops the appropriate skills and imparts comprehensive and rigorous knowledge for the students... Learn about: Business Administration, Part Time, Business and Administration...
- Course
- Online
- Different dates available
...to ensure you can access all of the features. Learning Outcomes The nuances of body language and verbal skills Aspects of verbal communication such as... Learn about: Customer Service, Communication Training, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Influencing Skills, Negotiation Skills, Customer Care...
- Course
- Distance Learning
- Different dates available
- 6 Months
...The Subjects Covered are: 1. General Management 2. International Business 3. Organizational Behaviour 4. Business Administration 5. Specialization... Learn about: Corporate Finance, Business and Administration, Business Administration...
- Course
- Online
- Intermediate
...to discuss the feedback. Tutor Support When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and... Learn about: Course organisation, Call Centre Training, Telephone management...
- Course
- Online
- Intermediate
...( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount Card. Course Material... Learn about: Telephone Sales, Call Centre Training, Call Centre...
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- Course
- Online
- Intermediate
- 48 Weeks
...This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Call Handling, Customer Service Skills...
...This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Call Handling, Customer Service Skills...
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