Handling difficult people courses

.... The skills and knowledge that you will gain through studying this difficult people course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective stress management practice and equip... Learn about: Difficult People, Stress Management, Problem Solving...

...Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in emagister.co.uk is the perfect choice. The course enables you to handle telephone calls... Learn about: Customer Service, Persuasion Skills, Time management...

...In your role it is possible you will come up against difficult or unreasonable behaviour. This one-day course provides individuals with the opportunity to scrutinise why difficult behaviour occurs and to explore techniques for difficult situations whilst remaining in control...

...Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers... Learn about: Online training, Difficult People, Online Course...

...To understand behaviour and. its effects. To develop communication skills that help deal effectively with situations. To recognise three different behaviour. types. To be able to deal more confidently with difficult situations so that no one feels a 'loser'. Suitable for: All those who...

... the other areas of our life. By focusing on effective ways to work with negative and difficult people, you will be able to increase productivity, collaboration... Learn about: Difficult Person, Team planning, Team Training...

...Grievances occur when a member of staff is aggrieved by a situation in the workplace. This course will enable managers of people to manage grievances fairly, effectively, professionally, with confidence and within the law. Getting it wrong can be a costly business; therefore... Learn about: Grievance Handling, Group discussion, Right skills...

... intelligence Strategies to state your case. Suitable for: This course is for anyone who needs to build a relationship within their organisation in order to get colleagues on side and for those in a sales or account management role who are dealing with potentially difficult customers or situations...

...Persuading & Influencing People Ideal for anyone who feels that they struggle to get their message across, particularly newly appointed managers...

... and your customers.The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes... Learn about: Customer Service, Difficult People...

... on understanding the difference between assertive, aggressive and passive / non-assertive behaviour. Participants will learn to identify their own response when faced with each and will improve their methods for handling different situations. There will also be work on saying no assertively, handling criticism... Learn about: Identifying Goals, Non-verbal Communication, Assertive Behaviour...

... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Communication Training, Conflict Resolution, Communication Skills...

... Programme, you will learn effective techniques for dealing successfully with anger and hostility. This course is designed for people who wish to... Learn about: Mediation in the Workplace, Difficult Situations in the Workplace, Safety Management...

...A distance learning course is the ideal way to gain a Level 2 in Conflict Management. This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility. Conflict Management has been developed... Learn about: Skills and Training, Conflict Management, Problem Solving...

...Students will learn: How to: Use your increased understanding of human behaviour and its effect on others. Use specific communication skills that help control difficult situations. Identify passive, aggressive and assertive behaviour and the effect of this behaviour on others. Adopt an appropriate...

... for: This is a highly participative one-day workshop, designed for those at all levels who have responsibility for people and teams. HR teams can also benefit from this workshop...

...Aimed at: Medical receptionists who have more than one year's experience, who may have attended a previous basic course, or who have extra responsibilities. Content. Assertiveness skills for dealing with difficult people. Handling complaints and dealing with difficult situations. The current...

...Aimed at teaching you to be less accommodating and more assertive in setting clear boundaries for others. Suitable for: Anyone who finds it difficult to say 'no' at work...

...Students will learn: How to: Use your increased understanding of human behaviour and its effect on others. Use specific communication skills that help control difficult situations. Identify passive, aggressive and assertive behaviour and the effect of this behaviour on others. Adopt an appropriate...

... for: This is a highly participative one-day workshop, designed for those at all levels who have responsibility for people and teams. HR teams can also benefit from this workshop...