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Handling difficult people courses
- Short course
- Basingstoke
- 1 Day
... know you can use Handling difficult people and situations Practicing the Art of Saying No Moving awkward situations forward Managing conflict Course...
- Course
- Online
... and Safety Executive, up to 5 million people in the UK feel 'very' or 'extremely' stressed by their work and, on average, 29 days are lost per stress incident...
- Course
- Bristol
- 2 Days
... may occur and suggests techniques for handling confrontation and conflict. It also provides exercises for establishing and reinforcing those techniques...
- Short course
- Colchester
- 1 Day
...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop...
- Short course
- London
- 1 Day
...This course will help you develop the personal skills and tools you need to help you and your team to be their best. You'll learn what really makes people tick, how to motivate, engage hearts and minds, influence, coach and persuade people. You'll learn how to develop trust and allegiance...
- Course
- Inhouse
- 1 Day
...® Understand the importance of effective people and performance management. ® Identify the key skills required to enhance team effectiveness. ® Understand the importance of effective communication. ® Identify how to deal with under performance and difficult situations in a positive way. Suitable...
- Course
- London
- 1 Day
... of sending and receiving emails The differences between assertive and aggressive behaviour 3 steps to assertive behaviour to handle difficult situations...
- Course
- Inhouse in Bournemouth
- 1 Day
... Delegation Made Easy The 21st Century Manager Top Secrets of a Successful Time Manager Managing Difficult People & Situations at Work THIS COURSE ALSO...
- Course
- (N/a)
- 1 Day
......Learn how to positively handle those difficult people in your life... - Why do we find some people 'difficult'? - The impact of our beliefs - The...
- Course
- Winchfield
... Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their operational workload...
- Course
- Exeterand2 other venues
- Taunton, St Austell
- 1 Day
...You will learn: Why have an appraisal system and the benefits for everyone. The importance of ownership of the process and its parts. Preparing and timetabling the appraisal discussion. The skills needed to conduct the appraisal discussion. Handling performance through setting appropriate...
- Training
- London
...After this management training you will have a better understanding of the way power works in organisations. You will be able to operate within your own organisation with increased effectiveness, and handle yourself as a manager with increased assurance. Your people and resource management skills...
- Short course
- London
- 1 Day
... and Research experience Handling stress and mistakes Strengths and weaknesses 13:00 LUNCH 13:45 RESEARCH, AUDIT, EVIDENCE-BASED MEDICINE, CLINICAL GOVERNANCE...
- Training
- Inhouse
- 1 Day
...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop...
- Course
- Sandbach
- Advanced
- 2 Days
... your own emotional reactions. Controlling the discussion - handling conflict, arguments and aggression- dealing with difficult customers. Workshop...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
... on listening skills, voice projection and body language. Communication Exercise around communication, what it is and why it is misinterpreted between people... Learn about: Customer Service, Anger Management, Communication Training...
- Course
- Newcastle upon Tyneand2 other venues
- Washington,
- 2 Days
...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness...
- Course
- Slough
- 3 Days
... to positively influence people. Human Relations Handle difficult people through human relations principles. Reassess the value of people in our organisation...
- Course
- Stratford-Upon-Avon
... lead? Handling The Difficult Factors Ego of self and others Managing, leading and doing Controlling and organising Deciding what motivates you...
- Course
- Inhouse
- 1 Day
... relationships with difficult or uncooperative individuals. ®Practice assertive behaviours in giving feedback and handling difficult situations. Suitable for: Managers, senior staff, or any personnel who wish to deal with difficult situations assertively...