Hospitality Training courses

...to safely transport casualties if required Be able to deal with eye injuries and how to deal with a casualty who has been poisoned either deliberately...

...tasks is to serve guests. The qualification looks at the Health and Safety aspect of the working environment, which has become more and more important over the years...

...expectations Importance of your role Handling Complaints The Telephone System You will be given the opportunity to use role-play and telephone equipment during the course...

...that handling calls badly can have a direct effect on the success of your business. The course includes: Creating the right impression Callers and Company...

...This course explains what Risk Assessments are. Suitable for: Employees Employees Risk Assessments are used to help prevent accidents and ill health...

...the 30 multiple choice question paper, candidates will be awarded the Level 1 qualification...

...and understand the appeals and complaints procedures and the processes for handling...

...Food and Beverage Staff to maximise Food and Drink Sales techniques. The course will highlight the importance of selling and the role the team has to...

...labels Matching food with wine Guide to key spirits, their bases and flavouring, identifying the differences between blend and malt whisky...

...The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aware...

...This course gives staff the skills and knowledge to sell and serve Food and Beverages with confidence. Suitable for: Food and Beverage staff Food and Beverage staff...

...This course is designed specifically for the Housekeeping Team and gives participants the opportunity to develop their skills, knowledge and network...