Hospitality Training courses

...casualty Be able to treat a range of minor injuries and ailments and be able to recognise signs of illness Be aware of the necessary and legal contents...

...Service List of all units for H293 1G1: Maintain a safe, hygienic and secure working environment 1G4: Contribute to effective teamwork 2G1: Give customers...

...that handling calls badly can have a direct effect on the success of our business. The course includes: Creating the right impression Callers and Company...

...The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aware...

...Assessment What the consequences may be/likelihood of injury or...

...the 30 multiple choice question paper, candidates will be awarded the Level 1 qualification...

...giving candidates feedback on your assessments decisions contributing to the internal quality assurance processes The activities you are likely to be involved...

...to maximise Food and Drink Sales techniques. Food and Beverage Staff to maximise Food and Drink Sales techniques. This half-day course is designed...

...viticulture, vinification, maturation Introduction to wine tasting - comparative tasting of white and red wines and different grapes Understanding...

...expectations Importance of your role Handling Complaints The Telephone System You will be given the opportunity to use role-play and telephone equipment during the course...

...methods/techniques for up selling and cross selling...

...This course is designed specifically for the Housekeeping Team and gives participants the opportunity to develop their skills, knowledge and network...