Inbound Call Center Management Training Course
Course
Online
*Indicative price
Original amount in USD:
$ 239
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This call center training courses explores how a call centre can play a vital role in the financial success of a company, generating revenue to sustain itself and drive future business. We provide certification for inbound call center training course.
Facilities
Location
Start date
Start date
About this course
This Business Impact explores how a call center can play a vital role in the financial success of a company, generating revenue to sustain itself and drive future business.
Reviews
Subjects
- Customer Service
- Effective Communication
- Customer database
- Flexibility
- Customer Needs
- Organization
- Friendly
- Customer Handling
- Calm Under Pressure
- Speed controlling
Teachers and trainers (1)
Name Name
Teacher
Course programme
- Converting a Call Center to a Profit Center
- Managing Your Call Center More Efficiently
- Customer Service Training - The Interview and Beyond
- Disaster Recovery - Keeping the Lines Open
- Preventing Agent Absenteeism through Better Working Conditions
- Prioritizing Rewards and Recognition in Call Centers
Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.
- The Certification Exam is for one hour (1 hour) duration.
- The exam has 50 multiple choice questions (1 marks each), with no negative marking.
- The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
- One exam attempt is provided per registration with no limit on re-appearance.
- Certification Exam is computer based exam, held every month at Vskills exam centers.
- Exam result is shown after submitting the exam.
Additional information
Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.
Inbound Call Center Management Training Course
*Indicative price
Original amount in USD:
$ 239