Assertiveness Training inhouse

...What will you leave knowing? Assertiveness - what it is and what it's not. How to identify the four behaviour types linked to assertiveness. How to enter a potentially conflicting situation. Useful tools and techniques to apply NOW. How to manage your own emotions and respect another's. Spotting... Learn about: Assertiveness Training...

...Aim: To enhance awareness of emotions and learn how to communicate assertively to others. Suitable for: Women who wish to learn how to be assertiveat home and in the workplace... Learn about: Assertiveness Training...

...To build influencing and personal effectiveness at work in a respectful way. Suitable for: Any employee who rec ognises that their behavioural style is under assertive (passive) or over-assertive (aggressive)... Learn about: Body Language, Communication Training, Assertiveness Training...

... a positive and assertive attitude. Self-Evaluation: being objective about what you have done having an internal focus on your achievements avoiding inner... Learn about: Assertiveness Training, Presentation techniques, Confidence Training...

...A Tailored Assertiveness Training Programme can help delegates discover what works for them, without resorting to difficult behaviour themselves. Working in small groups, two experienced facilitators use game-play, role-play and other experiential processes to get each individual to see exactly... Learn about: Team Training, Problem Solving, Assertive Behaviour...

...Assertiveness is a skill that enables us to communicate our needs, wants and feelings clearly. Most of us have been in situations where our reactions were not appropriate. Assertiveness is not aggressive or manipulative behaviour but a tool to help us relate to others and so achieve a win -... Learn about: Persuasion Skills, Communication Skills, Human Behaviour...

... telephone handling, including prioritising face-to-face service with telephone service. Using Assertiveness Discussion around the meaning of assertiveness... Learn about: Client satisfaction evaluation, Anger Management, Customer Care...

... of the 'pause' use of humour using hands and eyes being assertive and straightforward avoiding aggression and conflict. Personality Projection: using personal... Learn about: Assertiveness Training, Presentation Skills, Presentation techniques...

...Building Your Self Esteem and Assertiveness Skills A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting... Learn about: Assertive Behaviour, Personal Development, Confidence Training...

...How do you know if someone's listening or interested on the phone… how do they know if you are? I Can Hear You're Smiling Here we'll explore things you... Learn about: Assertive Behaviour, Assertiveness Training, Telephone Skills...

...you career plan will evolve. Course Title & Course Result Potential Career Opportunities: Identify potential career opportunities Company Jobs and Opportunities... Learn about: Assertiveness Training, Public Speaking, Organizational Skills...

...It'll help you raise your awareness of the impression you make on the phone and give you tools and techniques to keep you on the front... Learn about: Assertive Behaviour, Assertiveness Training, Corporate Communications...

...Tailored specifically to each group, Stress Management is designed to help employees and managers better deal with the pressures of the modern workplace... Learn about: Assertive Behaviou, Assertiveness Training, Stress Management...

...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase... Learn about: Confidence Training, Persuasion Skills, Negotiation Skills...

...A good Executive Coach is someone who has your best interests as a priority and gives you the support and skills to help you get better at what you already do... Learn about: Conflict Management, Assertiveness Training, Confidence Training...

...support Increase your awareness of how to change the dynamic between you and your audience... Learn about: Effective Communication, Communication Skills, Customer Service...

...We help people shift their beliefs about what a manager is supposed to do and we look at key management skills such as: Delegation Motivating and supporting team members... Learn about: Customer Service, Negotiation Skills, Confidence Training...

...Tailored specifically to each group our Personal Impact Training Programmes are designed to help delegates change their effect on those around them... Learn about: Effective Communication, Customer Service, Assertive Behaviour...

...present yourself as being above the norm. You need to seem better than the rest without appearing arrogant or a know-it-all. Pitching for business isn't... Learn about: Communication Skills, Customer Service, Assertive Behaviour...

...That's a start... you can carry on by mapping out all the different things that affect the decision and then looking at which ones you can shift instead... Learn about: Negotiation Skills, Assertive Behaviour, Communication Skills...