Communication Skills inhouse

...which are covered in Effective Presentation Skills workshop. Numbers are kept low in order to enable everyone to receive individual coaching and feedback... Learn about: Influencing Skills, Professional Speaking Skills, Skills and Training...

...There are three key communication components we all must use when presenting virtually. While these techniques are great for any presentation... Learn about: Communication Training...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Negotiation Skills, Customer Service, Assertive Behaviour...

...Secretaries, Personal Assistants, Administrators and Customer Service Teams. Telephone Skills for Support Staff Course content Learn how to power-up your telephone manners...

...learning at what points to develop and verify portions of the model. You will learn how to use structural analysis ‘live’ during interviews to define business... Learn about: Object-oriented training, UML training, Object oriented training...

...A successful negotiation occurs when both parties have their interests or needs listened to and addressed. By taking the time to understand why something is desired...

...Developing the high potential people can really free you up. Some awareness of what it is you have done and how you do it can help you to focus on building... Learn about: Executive Presentation, Conflict Management, Assertiveness Training...

...time spent on one thing can’t be used it for something else. If you look at every meeting as an investment of talent and organisational time... Learn about: Effective meetings, Vital meeting, Action and momentum...

...you must excel at creating a strong rapport. Talk to the client and identify all the clients' needs. Then do your best to meet these needs beyond the client’s expectations... Learn about: Mirroring and Matching, Pacing and Leading, Psychological Sales Patterns...

...an essential part of your role, how you give feedback will ultimately determine your effectiveness and success as a leader. Although there are a number...

...is possible for them in order to feel better about themselves and their situation. The Art of Saying No There you go, you've just said yes to something... Learn about: Positive attitude, Problem Solving, Assertiveness Training...

...Our training leads delegates through all of the processes that they need to arrive at that wise choice; one that both the recruiting manager and the candidate... Learn about: Short listing decisions, Legal Framework, Recruitment activities...

...Established and new-to-the-business Telesales and Field Sales people, Telemarketers and Sales Support People. Telemarketing Essentials The World's...

...(this is the case for most of us), the reality is that while we may have to work, it’s also true that we want to do our work well. If you’ve ever been in the situation...

...and to deliver greater customer satisfaction and loyalty. Suitable for: Everyone who communicates with a customer in any way should attend this workshop!...

...internally for maximum impact. Suitable for: In ISO 9001:2008 measuring customer satisfaction, as well as dissatisfaction, is now a fundamental measure...

...This course is very practical and includes a series of role-plays in which participants will practice the techniques discussed. Active listening to create...

...No matter what product or service you may offer, our role in the company is to support and serve our customers, and one of the best ways to deliver excellent...

...This programme is for individuals wanting to have their message heard in presentations, conferences, meetings and one-to-one. The power of our voice...

...the focus until its time for update survey. Most organisations now recognise the importance of customer satisfaction, but are still very few businesses that get it right...