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Customer Care Inhouse
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...The 6 W’s of message taking. Active listening skills on the phone. Factors of voice to add impact. Tactics and tips to cope with anger and complaints... Learn about: Communication Training, Assertion Training, Customer Care...
- Training
- Inhouse
- Intermediate
- 1 Day
...At the end of the course you will be able to: Use various techniques to meet a customer’s needs and expectations Ensure a customer friendly approach Deal... Learn about: Customer Service Skills, Professional development, Career Development...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will... Learn about: Problem Solving, Public Speaking, Customer relationship...
...Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will... Learn about: Problem Solving, Public Speaking, Customer relationship...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Performance evaluation, Employee Management, Organizational Skills...
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Performance evaluation, Employee Management, Organizational Skills...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Relationship Management...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...quickly forget what they learn, to ensure our sales training is sustained and embedded to grow sales, we employ several on-going delivery methods to ensure... Learn about: Customer Retention, Sales Process, Customer Service Skills...
- Short course
- Inhouse
- Different dates available
- 1 Day
...confidently and constructively with complaints, challenging customers and stressful situations... Learn about: Influencing Skills, Communication Model, Outstanding Customer Care...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...the importance of positive non-verbal communication. ‘So You Think You’re A Good Listener’ Exercise followed by hints and tips on listening skills... Learn about: Communication Training, Assertion Training, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...to hone and expand their existing telephone communication and customer service skills so they can provide an excellent service to customers... Learn about: Telephone answering, Customer Service, Communication Training...
...to hone and expand their existing telephone communication and customer service skills so they can provide an excellent service to customers... Learn about: Telephone answering, Customer Service, Communication Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...The aim of this course is to learn how to participate in a project team. Effective decision making and problem solving are essential skills needed by anyone... Learn about: Project Management, IT Project Management, Problem Solving...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...Giving customers the wrong impression. Putting yourself in the customer’s shoes. Factors of good and bad communication on the telephone. Listening versus hearing... Learn about: Client satisfaction evaluation, Listening Skills, Customer Care...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Customer Care, Call Centre, Telephone management...
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Customer Care, Call Centre, Telephone management...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...Create a concise branding statement to connect others to the organization's vision Handling Customer Complaints: Positively handle queries or complaints... Learn about: Communication Skills, Team Leader, Body Language...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖how to determine the appropriate course of action by identifying customer circumstances. ❖using effective questioning techniques to gather key information... Learn about: Collections Management, Negotiation Skills, Closing Skills...
...❖how to determine the appropriate course of action by identifying customer circumstances. ❖using effective questioning techniques to gather key information... Learn about: Collections Management, Negotiation Skills, Closing Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Training
- Inhouse
- Different dates available
...Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses. The aimof this bundle... Learn about: Communication Skills, Customer Service, Listening Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Journalism, Customer Care, Call Centre...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Journalism, Customer Care, Call Centre...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...skills and expertise Empathy for Others: Assess the level of empathy you show others Share Your Knowledge and Expertise: Increase your willingness to share... Learn about: Problem Solving, Diversity Management, Diversity Awareness...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...whilst contributing valuable tips and a refresher for those wanting to develop their existing skills further. By the end of the course participants... Learn about: Sales Training, Telephone Skills, Sales skills...
...whilst contributing valuable tips and a refresher for those wanting to develop their existing skills further. By the end of the course participants... Learn about: Sales Training, Telephone Skills, Sales skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Training
- Inhouse
- Different dates available
...or face-to-face interaction, they all matter. For this course you will work with your customer service representatives to identify the actions you... Learn about: Social Skills, Customer Manager, Customer Service...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖creating the right impact ❖building rapport ❖directing the conversation, including questioning skills ❖increasing listening skills ❖recognising motivational... Learn about: Customer Service, Listening Skills, Decision Making...
...❖creating the right impact ❖building rapport ❖directing the conversation, including questioning skills ❖increasing listening skills ❖recognising motivational... Learn about: Customer Service, Listening Skills, Decision Making...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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