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Inhouse Customer Care Inhouse
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Duration Typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff. Training Content Nature of communication. Choosing the... Learn about: Telephone management, Telephone Skills, Assertion Training...
- Training
- Inhouse
- Intermediate
- 1 Day
...the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face. At the... Learn about: Customer Relationship Management, Customer satisfaction, Professional development...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...have gained the following skills: ❖understanding and assessing the impact you make over the telephone ❖the dynamics of effective communication ❖becoming... Learn about: Community Education, Public Speaking, Conflict Resolution...
...have gained the following skills: ❖understanding and assessing the impact you make over the telephone ❖the dynamics of effective communication ❖becoming... Learn about: Community Education, Public Speaking, Conflict Resolution...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Employee Motivation, Customer Manager, Performance Management...
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Employee Motivation, Customer Manager, Performance Management...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...participants will explore ways to retain customers through a large group discussion. Building the Future During this session, participants will explore... Learn about: Customer satisfaction, Customer Care, Customer Relationship Management...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...designed to achieve the results you are seeking designed around your sales strategy. Developing the capabilities of your salespeople to build trust and credibility... Learn about: Sales Training, Customer Service, Sales Process...
- Short course
- Inhouse
- Different dates available
- 1 Day
...and deal professionally with challenging face to face or telephone conversations. Understand and work with the customer’s motivation. Anyone who has... Learn about: Influencing Skills, Outstanding Customer Care, Customer Care...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training... Learn about: Client satisfaction evaluation, Customer Care, Assertion Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Communication Training, Strategic Business Management, Strategic Planning...
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Communication Training, Strategic Business Management, Strategic Planning...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...Understand past problems and plan for their potential impact on the project Meeting Customer Needs: Know what your customers need and what you can do... Learn about: Team Training, IT Project Management, Conflict Resolution...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire and the West Midlands... Learn about: Customer Care, Customer Service, Telephone Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Telephone Skills, Customer Care, Conflict Resolution...
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Telephone Skills, Customer Care, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...About and Promote the Company Vision: Determine how you will talk about, promote and share the organization’s vision with others Create a Vision Branding Statement... Learn about: Public Speaking, Body Language, Communication Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Stress Management, Negotiation Skills, Effective Communication...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Stress Management, Negotiation Skills, Effective Communication...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Training
- Inhouse
- Different dates available
...Learn how to effectively manage difficult customer situations... Learn about: Conflict Resolution, Customer Service, Listening Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Coaching Skills, Organizational Skills, Communication Journalism...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Coaching Skills, Organizational Skills, Communication Journalism...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...Individuals build their relationships with colleagues and peers to increase personal success and team collaboration. Leading Teams Learning Track... Learn about: Diversity Awareness, Team Training, Customer Service...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...successful in their roles. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Effective Communication, Goal Setting, Influencing Skills...
...successful in their roles. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Effective Communication, Goal Setting, Influencing Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Training
- Inhouse
- Different dates available
...the team will take to strengthen the quality of customer service your customers receive. By completing this course, you will: Know how to implement... Learn about: Quality Training, Customer database, Team Training...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Conflict Resolution, Delegating Skills...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Conflict Resolution, Delegating Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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