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Key skills level 3 courses
- Course
- (3 More London Riverside)
- 2 Days
... possible options. These decisions also depend on the skills required in managing the decision-making process; the 'latest thinking', critical numbers...
- Short course
- (3 More London Riverside)
- 1 Day
... by telephone professional selling skills key account management successful sales presentation...
- Short course
- (3 More London Riverside)
- 1 Day
...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change in your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...
- Short course
- (3 More London Riverside)
- 1 Day
... course will focus on real cases and incidents that could arise with your workplace. Key Topics What is diversity as opposed to equal opportunities Understanding...
- Short course
- (3 More London Riverside)
- 1 Day
...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...
- Short course
- (3 More London Riverside)
- 1 Day
... of its employees and to promote their future development. Many managers have recognised that the skills and techniques needed for the successful appraisal...
- Short course
- (3 More London Riverside)
- 1 Day
... to dealing with real-time situations. Key Topics Industry Norms Responsibilties for tackling non-attendance Monitoring methods Post-Incident procedures...
- Short course
- (3 More London Riverside)
- 1 Day
.... This approach will ensure that delegates are able to utilise the skills learned within their own workplaces immediately following the course. Key Topics Health...
- Short course
- (3 More London Riverside)
- Advanced
- 1 Day
... levels, this course will develop your skills further. Course Benefits Be able to go beyond the simple creation of basic Table, Forms and Reports...
- Course
- Distance Learning
- Advanced
- December
- 400h
... Skills Getting Ahead Unit 11- Managing Meetings and Giving Feedback This module covers the following key topics: Managing Meetings Presentation... Learn about: Management skills, Leadership Course, Training Methods...
- Course
- Distance Learning
- Advanced
- January
- 400h
... the following key topics: What are Communication Skills? Getting Better with Communication Probing Techniques Plus More Unit 12 - Developing Communication Skills... Learn about: Communication styles, Learning Processes, Learning and Development...
- Course
- Online
- Different dates available
... to resolve conflicts. On completion of this course the learner will be able to: Explain the purpose of a Conflict Resolution Procedure. Understand Conflict Resolution Procedures. Identify the key roles in Conflict Resolution Procedures. Understand an employee's right of appeal. Exams and Accreditation... Learn about: Conflict Management, Conflict Resolution, Managing Conflict...
- Course
- Online
- Different dates available
... more revenue. This course will equip you with the appropriate sales communicate skills to have a better relationship with your customers and it will surely help you increase your sales. Learn the important strategies of the business industry to expand your commercial, social network... Learn about: Communication Training, Sales Training...
- Course
- Online
- Beginner
- Different dates available
- 125h
...customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working in customer service roles are often... Learn about: Service outsourcing sales, Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 200h
... for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer care operatives, Customer Manager, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 125h
...Customer Relationship Management Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working... Learn about: Customer Service Skills, Customer Relationship Management, Relationship Counselling...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... to strengthen their negotiation skills for real-world scenarios. With CPD approval, this online training adds strong value to your CV and demonstrates your commitment to continuous professional development... Learn about: Learning platform, Negotiating Positions, Negotiation Stages and Skills...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Month
... Outcomes Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include: A detailed understanding of the importance... Learn about: Communication Training, Customer Service...
- Course
- Distance Learning
- Advanced
- November
- 400h
... the following key topics: About Change Key Factors in Successful Change Time Management Tips and Tricks Plus More Unit 15 - Administrative Skills This module... Learn about: Supply and Chain Management, Operations Management, IT Project Management...
- Course
- Distance Learning
- Advanced
- December
- 400h
... and Communication Listening Skills Communication Strategies Giving Feedback Accepting Criticism Module 5 - Planning the Interview Preparing for the Interview... Learn about: Management Diploma, Time management, Performance management course...