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Key skills level 3 courses
- Course
- (3 More London Riverside)
- 2 Days
... possible options. These decisions also depend on the skills required in managing the decision-making process; the 'latest thinking', critical numbers...
- Short course
- (3 More London Riverside)
- 1 Day
... by telephone professional selling skills key account management successful sales presentation...
- Short course
- (3 More London Riverside)
- 1 Day
...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change in your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...
- Short course
- (3 More London Riverside)
- 1 Day
... course will focus on real cases and incidents that could arise with your workplace. Key Topics What is diversity as opposed to equal opportunities Understanding...
- Short course
- (3 More London Riverside)
- 1 Day
...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...
- Short course
- (3 More London Riverside)
- 1 Day
... of its employees and to promote their future development. Many managers have recognised that the skills and techniques needed for the successful appraisal...
- Short course
- (3 More London Riverside)
- 1 Day
... to dealing with real-time situations. Key Topics Industry Norms Responsibilties for tackling non-attendance Monitoring methods Post-Incident procedures...
- Short course
- (3 More London Riverside)
- 1 Day
.... This approach will ensure that delegates are able to utilise the skills learned within their own workplaces immediately following the course. Key Topics Health...
- Short course
- (3 More London Riverside)
- Advanced
- 1 Day
... levels, this course will develop your skills further. Course Benefits Be able to go beyond the simple creation of basic Table, Forms and Reports...
- Course
- Distance Learning
- Advanced
- December
- 400h
... Personal Mastery Your Personal Vision Analyzing Our Mental Models Achieving a Shared Vision Team Learning Systems Thinking Plus much more Unit 3-... Learn about: Team management, Team Leader, Training Methods...
- Course
- Distance Learning
- Advanced
- January
- 400h
... Development Plus more Unit 3 - Designing a Learning Sequence This Unit covers the following Topics: The Model The Value of Games Choosing the Right Game Unit... Learn about: Presentation Skills, Communication Skills, Learning Processes...
- Course
- Online
- Different dates available
..., don't worry, you can resist the test as many times as required. Duration and Time Limit The Conflict Resolution course takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages. Certificate After passing the Conflict Resolution... Learn about: Management Information Systems, Conflict Resolution, Conflict Management...
- Course
- Online
- Different dates available
... more revenue. This course will equip you with the appropriate sales communicate skills to have a better relationship with your customers and it will surely help you increase your sales. Learn the important strategies of the business industry to expand your commercial, social network... Learn about: Sales Training, Communication Training...
- Course
- Online
- Beginner
- Different dates available
- 125h
...customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working in customer service roles are often... Learn about: Customer Manager, Customer Care, Service outsourcing sales...
- Course
- Online
- Intermediate
- Different dates available
- 200h
... for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer database, Customer Manager, Customer Retention Strategy...
- Course
- Online
- Intermediate
- Different dates available
- 125h
...Customer Relationship Management Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working... Learn about: Customer relationship, Customer Relationship Management, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... to strengthen their negotiation skills for real-world scenarios. With CPD approval, this online training adds strong value to your CV and demonstrates your commitment to continuous professional development... Learn about: Negotiation Stages and Skills, Negotiation CPD, Negotiation Stages...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Month
...COURSE CONTENT Module 1: Introduction to Customer Services Module 2: Communication Skills Module 3: Dealing with Difficult Customers Learning... Learn about: Customer Service, Communication Training...
- Course
- Distance Learning
- Advanced
- November
- 400h
... What is Business Process Re-Engineering? Business Process Re-Engineering Model The Business Process Life Cycle Plus more Unit 3 Supply Chain Management... Learn about: Business adminstration, Supply and Chain Management, Quality Training...
- Course
- Distance Learning
- Advanced
- December
- 400h
... Works Formal, Annual, or Semi-Annual Review Module 3 - Performance Management Process The Performance Management Process Setting Goals with SPIRIT... Learn about: Performance Appraisal, HR Management, Performance data...