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Key skills level 3 courses
- Course
- (3 More London Riverside)
- 2 Days
... possible options. These decisions also depend on the skills required in managing the decision-making process; the 'latest thinking', critical numbers...
- Short course
- (3 More London Riverside)
- 1 Day
... by telephone professional selling skills key account management successful sales presentation...
- Short course
- (3 More London Riverside)
- 1 Day
...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change in your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...
- Short course
- (3 More London Riverside)
- 1 Day
... own particular business. Related Courses conflict management corporate manslaughter effective staff appraisals effective interviewing skills absence...
- Short course
- (3 More London Riverside)
- 1 Day
...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...
- Short course
- (3 More London Riverside)
- 1 Day
... of its employees and to promote their future development. Many managers have recognised that the skills and techniques needed for the successful appraisal...
- Short course
- (3 More London Riverside)
- 1 Day
... appraisals effective interviewing skills managing diversity at...
- Short course
- (3 More London Riverside)
- 1 Day
.... This approach will ensure that delegates are able to utilise the skills learned within their own workplaces immediately following the course. Key Topics Health...
- Short course
- (3 More London Riverside)
- Advanced
- 1 Day
... levels, this course will develop your skills further. Course Benefits Be able to go beyond the simple creation of basic Table, Forms and Reports...
- Course
- Distance Learning
- Advanced
- December
- 400h
... Skills Getting Ahead Unit 11- Managing Meetings and Giving Feedback This module covers the following key topics: Managing Meetings Presentation... Learn about: Management skills, Team Training, Leadership Course...
- Course
- Distance Learning
- Advanced
- January
- 400h
... the following key topics: What are Communication Skills? Getting Better with Communication Probing Techniques Plus More Unit 12 - Developing Communication Skills... Learn about: Learning and Development, Learning Processes, Learnig methods...
- Course
- Online
- Different dates available
... to resolve conflicts. On completion of this course the learner will be able to: Explain the purpose of a Conflict Resolution Procedure. Understand Conflict Resolution Procedures. Identify the key roles in Conflict Resolution Procedures. Understand an employee's right of appeal. Exams and Accreditation... Learn about: Management Planning, Organizational Skills, Conflict Management...
- Course
- Online
- Different dates available
...Mastering the art of communication in sales industry is extremely important but it becomes difficult if you are not willing to learn it systematically in an appropriate manner. It is immensely important to communicate with your customers effectively as it is your key to success and greater revenue... Learn about: Communication Training, Sales Training...
- Course
- Online
- Beginner
- Different dates available
- 125h
...customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working in customer service roles are often... Learn about: Customer Service, Service Operations, Service reports and dashboards...
- Course
- Online
- Intermediate
- Different dates available
- 200h
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Care, Customer Service, Service Operations...
- Course
- Online
- Intermediate
- Different dates available
- 125h
...Customer Relationship Management Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working... Learn about: Customer Retention, Customer Service Skills, Relationship Counselling...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... to strengthen their negotiation skills for real-world scenarios. With CPD approval, this online training adds strong value to your CV and demonstrates your commitment to continuous professional development... Learn about: Negotiation Stages, Learning platform, Negotiation CPD...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Month
... Outcomes Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include: A detailed understanding of the importance... Learn about: Customer Service, Communication Training...
- Course
- Distance Learning
- Advanced
- November
- 400h
... the following key topics: About Change Key Factors in Successful Change Time Management Tips and Tricks Plus More Unit 15 - Administrative Skills This module... Learn about: Project Management, Course online, Supply Chain Management...
- Course
- Distance Learning
- Advanced
- December
- 400h
... and Communication Listening Skills Communication Strategies Giving Feedback Accepting Criticism Module 5 - Planning the Interview Preparing for the Interview... Learn about: Performance Appraisal, Performance management course, Performance Management...