The Knowledge Academy courses

...products and services produced during the strategy, design, transition and operation stages of the IT Service Lifecycle in order to ensure they meet... Learn about: Portfolio Management, Career Development, IT Management...

...Introduction This 5-day course looks at Release, Control and Validation practices within the ITIL framework. It focuses on the practical application... Learn about: IT Management, Quality Training, Service Management...

...Lifecycle pertaining to the practice elements within planning, Protection & Optimization. Capacity management as a capability to realise successful service design... Learn about: Network Training, IT Management...

...“Passing your ITIL Managing Across the Lifecycle Exam” (ISBN: 9780113314386), the official study aid for MALC. Who Should Attend? We recommend this course... Learn about: Service Management, Career Development, IT Management...

...ensuring that delegates receive a consistently high standard of training. The Knowledge Academy course materials are regularly assessed and maintained... Learn about: IT Management, Service Management...

...the Lifecycle publications are not included within the ITIL® Expert certification... Learn about: IT Network, IT Service, Professional development...

...Continuity Management Information Security Management Service Transition: implementing service designs so that service operations can manage the services... Learn about: Service Management, IT Management, IT Development...

...implement IT Service Management into the organisation Process the skills to adjust the organisation with the appropriate ITIL® area... Learn about: Skills and Training, IT Management...

...Governance of IT Defining successful Enterprise Governance of IT COBIT, VAL IT and Risk IT as a supporting framework for Governance of Enterprise IT Defining... Learn about: Quality Assurance, Systems Administrator, Management Information Systems...

...making process within their business. OBASHI® allows you to create a visual map that shows: How your business works from top to bottom What the assets...

...Material extraction Transport Manufacture Usage Disposal Understand the importance, risks, issues and opportunities around: Printing and recycling Energy... Learn about: Network Training, Career Development...

...Roles and Responsibilities Identify and understand the role and responsibilities of the professional Service Desk Analyst Understand the role and responsibilities... Learn about: IT Management, Skills and Training, Communication Training...

...the organisations overall mission and strategic business goal Determine the design and set-up of a successful support organisation based on proven strategies... Learn about: IT Development, Skills and Training, IT Management...

...for delegates that work as a systems administrator. What will you learn? Once you have completed the course you will understand: What is a cloud computing... Learn about: Systems Administrator...

...Provisioning of resources Foundational security operations concepts Resource protection techniques Incident management Preventative measures Patch... Learn about: IT Management, Communication Training, IT Security...

...Pre-Requisites Delegates should have minimum 4 years working experience in the software development lifecycle field. Who should attend? Software developers... Learn about: IT Security, IT Development...

...How to address existing threats to an infrastructure Course Outline Overview of Information security Threats and attack vectors Hacking types... Learn about: Network Training, IT Security, IT Management...

...an advanced course on application security and all delegates must have completed the CSTP course, or possess equivalent knowledge and have a practical... Learn about: Network Training, Network security, IT Security...

...no qualifications or experience required prior to attending this course. Who Should Attend This course is for aspiring ethical hackers or those who...

...from the examination if ID is not produced. An understanding of the general principles of information technology security would be useful Awareness... Learn about: IT Management, Security Management, IT Development...