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Level 2 Diploma in Customer Service

London School of Planning and Management

Course

Online

£ 999 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    9 Months

  • Online campus

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.

About this course

It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role.

This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility.

The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.

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Subjects

  • Customer Service
  • Sales
  • Social Media
  • Media
  • Sales Training
  • Customers
  • Principles of customer service
  • Communicate verbally with customers
  • Customers in writing
  • Incoming Telephone Calls
  • Make telephone calls

Course programme

Mandatory Units Group A
  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development
Optional Units Group B
  • Communicate verbally with customers
  • Communicate with customers in writing
Optional Units Group C
  • Deal with incoming telephone calls from customers
  • Make telephone calls to customers
  • Promote additional products and/or services to customers
  • Process information about customers
  • Exceed customer expectations
  • Deliver customer service whilst working on customers’ premises
  • Carry out customer service handovers
  • Resolve customer service problems
  • Deliver customer service to challenging customers
  • Develop customer relationships
  • Support customer service improvements
  • Support customers through real-time online customer service
  • Support customers using self-service equipment
  • Use social media to deliver customer service
  • Provide post-transaction customer service
Optional Units Group D
  • Health and safety procedures in the workplace
  • Manage diary systems
  • Provide reception services
  • Contribute to the organisation of an event
  • Buddy a colleague to develop their skills
  • Employee rights and responsibilities
  • Develop working relationships with colleagues
  • Principles of equality and diversity in the workplace
  • Processing sales orders
  • Meeting customers’ after sales needs
  • Handling objections and closing sales
  • Deal with incidents through a contact centre
  • Carry out direct sales activities in a contact centre
  • Bespoke software

Additional information

● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

See related categories

Level 2 Diploma in Customer Service

£ 999 VAT inc.

The best Customer Management courses

See all

See all