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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...The course provides insight into common barriers to Effective Time Management and ways to recognise and overcome them. Delegates will examine their current... Learn about: Time More Effectively, Improving personal, Management Information Systems...
...The course provides insight into common barriers to Effective Time Management and ways to recognise and overcome them. Delegates will examine their current... Learn about: Time More Effectively, Improving personal, Management Information Systems...
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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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- Course
- Blended in Nottinghamand23 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Barking, Greenwich, North Acton, Elephant & Castle, Oxford ...
- 19 Oct 2026
- 4 Months
- Internship
...aesthetic trainer, Beauty schools, care home and Care Instructor, Dog Grooming, Driving Instructors, NHS Trusts, various police and military forces... Learn about: Care Education, Assertion Training, Confidence Training...
...aesthetic trainer, Beauty schools, care home and Care Instructor, Dog Grooming, Driving Instructors, NHS Trusts, various police and military forces... Learn about: Care Education, Assertion Training, Confidence Training...
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today's tough economic climate... Learn about: Mapping techniques, Problem Solving, Solving Problems...
...Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today's tough economic climate... Learn about: Mapping techniques, Problem Solving, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- April
- 1 Day
...tell you identifying working capital applying ratios and measures of performance 14.30 - 15.30 Managing working capital stock management debtors and credit... Learn about: Balance Sheet, Fundamentals of costing, Financial Training...
- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...that must be funded through a budget) 10:30 - 11:00 Match Resources to Business Priorities (What staff and other resources are needed to meet your key priorities)... Learn about: Business Finance, Business Studies, Business priorities...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Call Centre, Handling Complaints, Best Practice...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Incoming Calls, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Handling Complaints, Customer Complaints Calls, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Finance Market, Finance Economics, Customer Excellence...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Customer Care, Role Plays, Developing Questions...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Skills sets, Via Email...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Communication design, Communication Training, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Visitor Satisfaction, Good Practices, Visitors Experience...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer satisfaction, Customer Care, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer Retention Strategy, Customer satisfaction, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...transform your business by really getting to know your customer. Know Your Customer - Timetable 9.30 – 10.00: Coffee and Intro. How well do you know your business?... Learn about: Customer relationship, Customer satisfaction, Customer Manager...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled... Learn about: Incoming Calls, Incoming Telephone Calls, Telephone Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service, Customer relationship, Customer Relationship Management...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...review and questions; Personal Action... Learn about: Communication Training, Body Language, Communication design...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...meet and exceed customer expectations Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 The... Learn about: Customer Service, Communication Training, Customer relationship...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- June
...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, Sales strategy process, Sales Strategy...
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
- 1 Day
...management approaches An insight into how and what skills and resources are needed to manage contracts across the term of a contract Advice and assistance... Learn about: Management Tools, Contract Management Tools, Core Principles...