Courses in Nottingham

...time frame format accuracy 10.30 - 11.15 Reading your profit and loss account what it tells you what it doesn't tell you applying ratios and measures... Learn about: Balance Sheet, Cash Flow, Measures of performance...

...that must be funded through a budget) 10:30 - 11:00 Match Resources to Business Priorities (What staff and other resources are needed to meet your key priorities)... Learn about: Business Plan, Business priorities, Business Risk...

...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: First Impressions, Call Centre, Correct Vocabulary...

...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Customer Care, Incoming Calls...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Incoming Calls, Customer Care, Customer Complaints Calls...

...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Customer Excellence, Finance Market, Finance Economics...

...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Customer satisfaction, Role Plays, Contact and Developing...

...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...

...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Via Email, Skills sets...

...vital they are to delighting your customers Incorporates a 10 top tips action plan that you can apply immediately to your business. Delivering Excellence... Learn about: Communication Training, Telephone answering, Communication Skills...

...opportunity to measure how well you are doing and work on improvement areas An increase in confidence in dealing with visitors Enhancing the Visitors Experience... Learn about: Visitor Satisfaction, Public Sector, Good Practices...

...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques... Learn about: Customer Retention, Excellent Customer Care, Customer satisfaction...

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention, Customer Manager, Customer Care...

...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service, Customer Service Skills, Customer relationship...

...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Telephone Calls, Incoming Telephone Calls, Outgoing calls...

...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Retention Strategy, Customer relationship, Customer Service Skills...

...review and questions; Personal Action... Learn about: Communication Training, Communication design, Customer communication...

...10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for... Learn about: Customer Service, Sales Training, Customer relationship...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, IT risk, Sales Training...

...12:30 - 13:30 Lunch 13:30 - 14:30 Understanding the contract and associated mechanisms e.g. how the payment regime works Variation and change... Learn about: Contract Management Tools, Management Tools, Contract management...