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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...This half-day course is aimed at staff members at any level who wish to improve their performance by managing their time as effectively as possible... Learn about: Improving personal, Time management, Time More Effectively...
...This half-day course is aimed at staff members at any level who wish to improve their performance by managing their time as effectively as possible... Learn about: Improving personal, Time management, Time More Effectively...
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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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- Course
- Blended in Nottinghamand25 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Barking, Greenwich, North Acton, Elephant & Castle, Oxford ...
- 25 May 2026
- 4 Months
- Internship
...Level 3 Award in Education and Training AET formerly known as PTLLS Course is designed to give people the knowledge and confidence to teach adult in... Learn about: Care Education, Confidence Training, Assertiveness Training...
...Level 3 Award in Education and Training AET formerly known as PTLLS Course is designed to give people the knowledge and confidence to teach adult in... Learn about: Care Education, Confidence Training, Assertiveness Training...
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...15.05 Analysing the causes of problems and using mapping techniques 15.05- 15.15 Techniques for generating ideas for solutions 15.15 - 15.40 Generating... Learn about: Problem Solving, Mapping techniques, Solving Problems...
...15.05 Analysing the causes of problems and using mapping techniques 15.05- 15.15 Techniques for generating ideas for solutions 15.15 - 15.40 Generating... Learn about: Problem Solving, Mapping techniques, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- April
- 1 Day
...time frame format accuracy 10.30 - 11.15 Reading your profit and loss account what it tells you what it doesn't tell you applying ratios and measures... Learn about: Balance Sheet, Cash Flow, Measures of performance...
- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...that must be funded through a budget) 10:30 - 11:00 Match Resources to Business Priorities (What staff and other resources are needed to meet your key priorities)... Learn about: Business Plan, Business priorities, Business Risk...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: First Impressions, Call Centre, Correct Vocabulary...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Customer Care, Incoming Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Incoming Calls, Customer Care, Customer Complaints Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Customer Excellence, Finance Market, Finance Economics...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Customer satisfaction, Role Plays, Contact and Developing...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Via Email, Skills sets...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...vital they are to delighting your customers Incorporates a 10 top tips action plan that you can apply immediately to your business. Delivering Excellence... Learn about: Communication Training, Telephone answering, Communication Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...opportunity to measure how well you are doing and work on improvement areas An increase in confidence in dealing with visitors Enhancing the Visitors Experience... Learn about: Visitor Satisfaction, Public Sector, Good Practices...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques... Learn about: Customer Retention, Excellent Customer Care, Customer satisfaction...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention, Customer Manager, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service, Customer Service Skills, Customer relationship...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Telephone Calls, Incoming Telephone Calls, Outgoing calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Retention Strategy, Customer relationship, Customer Service Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...review and questions; Personal Action... Learn about: Communication Training, Communication design, Customer communication...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for... Learn about: Customer Service, Sales Training, Customer relationship...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- June
...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, IT risk, Sales Training...
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
- 1 Day
...12:30 - 13:30 Lunch 13:30 - 14:30 Understanding the contract and associated mechanisms e.g. how the payment regime works Variation and change... Learn about: Contract Management Tools, Management Tools, Contract management...