Courses in Nottingham

...your break even point understanding how costs may vary with sales key measures of efficiency and productivity identifying your key performance drivers using budgets... Learn about: Financial Training, Profit and Loss Account, Measures of performance...

...winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget Winning the Budget You... Learn about: Business Risk, Business Analyst, Business priorities...

...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: First Impressions, Handling Complaints, Correct Vocabulary...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Incoming Calls, Customer Care...

...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Handling Complaints, Incoming Calls, Customer Care...

...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Customer Excellence, Plans Agreed, Finance Economics...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Contact and Developing, Customer satisfaction, Customer Care...

...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...

...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Via Email, Skills sets...

...via Email and on the Telephone - Timetable 09:30 – 10:00 Welcome and coffee. Introduction to the course and its objectives. 10:00 – 10:30 Email and Telephone... Learn about: Communication Training, Communication Skills, Communication design...

...specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Care Skills, Course Objectives, Good Practices...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Excellent Customer Care, Customer satisfaction, Customer Service...

...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction, Customer Relationship Management, Customer Manager...

...Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action. 12.45 – 13.45: Lunch 13.45 – 14.45... Learn about: Customer Service Skills, Customer Retention, Customer Service...

...This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. Greater... Learn about: Telephone Calls, Incoming Telephone Calls, Incoming Calls...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Care, Customer satisfaction, Customer Service Skills...

...role of Reception Improved communication skills Increased ability to deal with different types of customersand situations Efficient and effective information... Learn about: Communication face, Communication Training, Body Language...

...11:15 - 12:00 Competitive Knowledge - Presentations (Working coffee break - Each group will be assigned two competitive brands and will be given press releases and advertisements... Learn about: Sales Training, Communication Training, Customer Service Skills...

...A greater awareness of the strategic issues affecting the Sales Process Greater clarity of the roles and responsibilities of all teams that will be affected... Learn about: IT risk, Sales Strategy, Sales Training...

...currently in a contract management position, to hone and develop their skills to manage contracts more effectively. The course focuses on how to address... Learn about: Core Principles, Contract Management Tools, Management Tools...