Courses in Nottingham

...12:00 SMART Objective Setting 12:00 - 13:00 Successfully Setting SMART Objectives 13:00 - 14:00 Lunch 14:00 - 15:15 SMART Objective Setting Practical 15:15... Learn about: SMART Objective Setting, Team Training...

...your break even point understanding how costs may vary with sales key measures of efficiency and productivity identifying your key performance drivers using budgets... Learn about: Profit and Loss Account, Financial Training, Fundamentals of costing...

...14:45 Developing the Negotiation (Establish key elements to winning your budget) 14:45 - 15:45 Presentation of Budgets (2) 15:45 - 16:30 How to Implement... Learn about: Business Plan, Business Analyst, Business Studies...

...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: First Impressions, Best Practice, Call Centre...

...Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged. 14:45 - 15:30 Handling Objections... Learn about: Incoming Calls, Customer Care...

...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Handling Complaints, Customer Care, Incoming Calls...

...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Plans Agreed, Finance Economics, Finance Market...

...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Contact and Developing, Role Plays, Developing Questions...

...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...

...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Via Email, Skills sets...

...– 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and... Learn about: Communication Skills, Customer Service, Communication design...

...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed... Learn about: Visitors Experience, Customer Care, Care Skills...

...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer satisfaction, Customer Service, Customer Care...

...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer Relationship Management, Customer Retention, Customer Service...

...Developing feedback forms that your customers will actually want to complete. Acting on feedback. 14.45 – 15.45: Case studies. Look what others have achieved... Learn about: Customer Retention, Customer Service Skills, Customer Relationship Management...

...Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer... Learn about: Outgoing calls, Incoming Calls, Telephone answering...

...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Care, Customer Retention Strategy, Customer Service Skills...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication face, Communication design, Communication Skills...

...10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for... Learn about: Customer Care, Customer Service, Customer Service Skills...

...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Strategy, Sales Training, Sales strategy process...