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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...tactics strategies for improving personal productivity. 15:00 - 15:30 Personal diary: examination, analysis and conclusions, 15:30 - 15:50 Immediate action... Learn about: Improving personal, Time management, Time More Effectively...
...tactics strategies for improving personal productivity. 15:00 - 15:30 Personal diary: examination, analysis and conclusions, 15:30 - 15:50 Immediate action... Learn about: Improving personal, Time management, Time More Effectively...
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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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- Course
- Blended in Nottinghamand25 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Barking, Greenwich, North Acton, Elephant & Castle, Oxford ...
- 11 May 2026
- 4 Months
- Internship
...Level 3 Award in Education and Training AET formerly known as PTLLS Course is designed to give people the knowledge and confidence to teach adult in... Learn about: Confidence Training, Assertiveness Training, Assertion Training...
...Level 3 Award in Education and Training AET formerly known as PTLLS Course is designed to give people the knowledge and confidence to teach adult in... Learn about: Confidence Training, Assertiveness Training, Assertion Training...
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- April
- 1 Day
...performance benchmarking against your competitors 11.15 - 11.30 Coffee break 11.30 - 12.45 Actions to improve profitability fundamentals of costing knowing... Learn about: Financial Training, Profit and Loss Account, Balance Sheet...
- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...that must be funded through a budget) 10:30 - 11:00 Match Resources to Business Priorities (What staff and other resources are needed to meet your key priorities)... Learn about: Business priorities, Business Plan, Business Studies...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...(Dealing with difficult situations, remaining calm under stress.) 14:30 - 15:30 Role Plays 15:30 - 16:30 Best Role Plays Repeated to Whole Group 16:30... Learn about: Handling Complaints, First Impressions, Call Centre...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Incoming Calls, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Handling Complaints, Customer Care, Customer Complaints Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00... Learn about: Customer Expectations, Customer Excellence, Plans Agreed...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Developing Questions, Customer satisfaction, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional. How you can compose... Learn about: Skills sets, Via Email...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Customer Service, Communication Training, Communication design...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...An increase in the opportunity to gain more advanced Customer Care Skills A greater ability to handle customer concerns to the benefit of all parties... Learn about: Customer Care, Visitors Experience, Care Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Service, Customer Retention, Excellent Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer Relationship Management, Customer Manager, Customer Service Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...transform your business by really getting to know your customer. Know Your Customer - Timetable 9.30 – 10.00: Coffee and Intro. How well do you know your business?... Learn about: Customer Care, Customer Retention, Customer Relationship Management...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer... Learn about: Incoming Telephone Calls, Telephone Calls, Outgoing calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer satisfaction, Customer relationship...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Skills, Customer communication, Communication design...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...present back to the group.) 12:00 - 13:00 Customer Expectations (Telephone & Face to Face) 13:00 - 14:00 Lunch Break. 14:00 - 14:30 Verbal Communication... Learn about: Customer Service, Communication Training, Customer Service Skills...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- June
...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales strategy process, Sales Strategy, IT risk...
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
- 1 Day
...you to fully utilise the range of options available to incentivise performance and drive out value for money. The course will highlight contract management... Learn about: Core Principles, Management Information Systems, Management Tools...