Courses in Nottingham

...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Financial Training, Measures of performance, Fundamentals of costing...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Risk, Business Plan, Business priorities...

...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Call Centre, Handling Complaints, First Impressions...

...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Customer Care, Incoming Calls...

...09:45 – 10:45 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates' personal experience of poor service... Learn about: Incoming Calls, Customer Care, Handling Complaints...

...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00... Learn about: Financial acts, Finance Market, Plans Agreed...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Role Plays, Developing Questions, Contact and Developing...

...14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...

...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Via Email, Skills sets...

...Gives you all the tools you need to be outstanding on the telephone and via email Develops your understanding of active empathic listening skills and... Learn about: Communication design, Communication Training, Communication Skills...

...individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day. The ability... Learn about: Customer Care Skills, Course Objectives, Good Practices...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Excellent Customer Care, Customer Service, Customer Care...

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction, Customer Relationship Management, Customer relationship...

...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer... Learn about: Customer satisfaction, Customer Service Skills, Customer relationship...

...to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled... Learn about: Outgoing calls, Telephone Calls, Telephone answering...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Relationship Management, Customer satisfaction, Customer Retention Strategy...

...The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business... Learn about: Body Language, Communication Skills, Customer communication...

...(Here delegates will look at the importance of first impressions i.e. when answering the phone and also the limitations of verbal communication through a fun exercise)... Learn about: Customer Care, Customer Service Skills, Sales Training...

...team 15.00 – 16.00 Ensuring and securing a Sales quality process 16.00 – 16.30 Action Plans Agreed... Learn about: IT risk, Sales strategy process, Target Market...

...steps might be available to provide a remedy for well managed and resourced contracts. Practical help and guidance on best practice. Introduction to Contract Management... Learn about: Contract Management Tools, Core Principles, Management Information Systems...