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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...Management Delegates will learn when and how to delegate tasks effectively. Masterclass in Managing Your Time More Effectively - Half Day... Learn about: Management Tools, Time management, Management Information Systems...
...Management Delegates will learn when and how to delegate tasks effectively. Masterclass in Managing Your Time More Effectively - Half Day... Learn about: Management Tools, Time management, Management Information Systems...
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The course was good and equally was the staff and other related members. The trainer and pre-course contact from the compony helped a lot in accomdating the preferences. The audience gave great feedback and it added value.
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It was a great learning experience, very good course and I enjoyed my experience.
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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- Course
- Blended in Nottinghamand25 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Barking, Greenwich, North Acton, Elephant & Castle, Oxford ...
- 11 May 2026
- 4 Months
- Internship
...Understand teaching and learning approaches in the specialist area Demonstrate session planning skills Understand how to deliver inclusive sessions which motivate learners... Learn about: Care Education, Assertiveness Training, Health and Social Care...
...Understand teaching and learning approaches in the specialist area Demonstrate session planning skills Understand how to deliver inclusive sessions which motivate learners... Learn about: Care Education, Assertiveness Training, Health and Social Care...
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The Level 3 AET PTLLS course was the best of best.
Charles ia a very good teacher.
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course trainer was amazing, she made everything easy and simple to understand.
happy to recommend this guys. THUMBS UP
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5/5 service
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today's tough economic climate... Learn about: Mapping techniques, Solving Problems, Problem Solving...
...Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today's tough economic climate... Learn about: Mapping techniques, Solving Problems, Problem Solving...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- April
- 1 Day
...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Cash Flow, Fundamentals of costing, Balance Sheet...
- Short course
- Nottinghamand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget Winning the Budget You... Learn about: Business Studies, Business Plan, Business Analyst...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Call Centre, First Impressions, Handling Complaints...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Customer Complaints Calls, Handling Complaints, Incoming Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Finance Market, Finance Economics, Customer Expectations...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn... Learn about: Customer satisfaction, Customer Care, Role Plays...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...The challenge of misinterpretation. 11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves... Learn about: Skills sets, Via Email...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...– 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and... Learn about: Communication Skills, Communication Training, Telephone answering...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Course Objectives, Visitor Satisfaction, Visitors Experience...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Service, Excellent Customer Care, Customer Retention...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Relationship Management, Customer Care, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Telephone Calls, Incoming Telephone Calls, Incoming Calls...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Care Skills, Customer satisfaction, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...The voice What can the other person “see” on the telephone? Communication “leaks” that display our true feelings The power or words Professional greetings... Learn about: Customer communication, Communications Planning, Communication design...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops... Learn about: Customer Service, Customer relationship, Customer Service Skills...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- June
...A greater awareness of the strategic issues affecting the Sales Process Greater clarity of the roles and responsibilities of all teams that will be affected... Learn about: Sales strategy process, Sales Strategy, IT risk...
- Short course
- Nottinghamand5 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
- 1 Day
...Through attending this course delegates will secure a thorough understanding of the following: Current best practise for managing contracts and driving... Learn about: Management Information Systems, Core Principles, Contract Management Tools...