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NVQ Communication Skills
- NVQ
- (Bearsden)
- 12 Months
...improve their service delivery SVQ MA Customer Service Level 3 What is the purpose of the award? The overall purpose is to challenge individuals to raise...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge... Learn about: Customer Service, Effective Communication, Customer Service Skills...
- NVQ
- Inhouse
...Level 3 is aimed at anyone who will be working without direct supervision, who work on their own, delivering and managing the service and who will be accountable...
- NVQ
- Inhouse
...with others to solve problems and support customer service improvements and anyone who works in a customer-facing role or who has to speak to customers on behalf of your company...
- NVQ
- Inhouse
...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...
- NVQ
- Online
- Different dates available
- 1 Year
...After attending this course, you will display more assertive behaviour and renewed self-confidence, which will lead to enhanced relationships in both... Learn about: Assertiveness Training, Confidence Training...
- NVQ
- Inhouse
...Developing customer relationships. Suitable for: Customer Service is designed for employees who work in customer-facing roles. This includes...
- NVQ
- Coalville
- 12 Months
...You will then choose a further seven units, with at least one from each of the following themes: Impression and Image Delivery Handling Problems Development...
- NVQ
- Huntingdon
- 18 Months
...Workbased Day : Flexible Time : Flexible Start date : Flexible Course fee : POA Exam fee : N/A Reg fee : N/A Is this course for you This course is designed...
- NVQ
- London
...The Diploma is designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification is designed... Learn about: Customer Service...
- NVQ
- Belfast City
...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...
- NVQ
- Online
- Different dates available
- 3 Days
...trainers who need to understand the basics of training skills and practice or those looking to refine their techniques. Understand your own role and responsibilities...
- NVQ
- Inhouse
...hold a position that will allow them to influence decision-making and shape how customer service is delivered inside or outside their organisation...
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From the beginning I have found all information very helpful ando found all members of staff that I have come across very helpful. I have done other courses online and none have been as helpful or as well explained as this course in Information, Advice and Guidance. The study learning materials are easy to read and take in. I would highly recommend NCC Home Learning. Overall a very positive experience.
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Learning through NCC has unlocked lot of opportunities for me. I have managed to attain a professional position and also acquired some CPD points. The input from mentor is well regulated and keeps you going. The admin team are quite prompt to reply to questions and quite affable as well. By concluding my course I am focusing towards a fellowship status with IAM. I would not have been capable to complete this while going to a college, so going with NCC has helped me reach my personal goals.
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- NVQ
- Distance Learning
- Different dates available
...knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. The objectives of... Learn about: Customer Service, Full Time...
...knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. The objectives of... Learn about: Customer Service, Full Time...
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From the beginning I have found all information very helpful ando found all members of staff that I have come across very helpful. I have done other courses online and none have been as helpful or as well explained as this course in Information, Advice and Guidance. The study learning materials are easy to read and take in. I would highly recommend NCC Home Learning. Overall a very positive experience.
← | → see all
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Learning through NCC has unlocked lot of opportunities for me. I have managed to attain a professional position and also acquired some CPD points. The input from mentor is well regulated and keeps you going. The admin team are quite prompt to reply to questions and quite affable as well. By concluding my course I am focusing towards a fellowship status with IAM. I would not have been capable to complete this while going to a college, so going with NCC has helped me reach my personal goals.
← | → see all
- NVQ
- Inhouse
...personalised according to individual and business needs. Suitable for: This programme is suitable for those individuals who wish to pursue a career...
- NVQ
- Online
- Different dates available
- 1 Year
...receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally... Learn about: Telephone Skills...
- NVQ
- Glasgow
- Different dates available
...Advice and Guidance Certificate is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study...
- NVQ
- Coalville
- 12 Months
...(four mandatory units and one optional). This qualification is very. Course Level NVQ Level 2 Description Customer Service NVQs are aimed at people...
- NVQ
- Online
- Different dates available
- 6 Months
...Students who are accepted will study six compulsory modules, followed by five specialist units. The duration of the course is 6 months spent in both the classroom... Learn about: Social Media, Decision Making, Customer Service...
- NVQ
- Gloucester
- Different dates available
...using customer service language Follow the rules to deliver customer service Maintain a positive and customer-friendly attitude Deal with customers... Learn about: Customer Service...