NVQ Customer Management West Midlands

...Suitable for: All of our Apprenticeships are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our Apprenticeships...

...in writing or using ICT Deal with customers face to face Promote additional services or products to customers Live up to the customer service promise...

...2 and embraces the wider aspect of working in a supervisory or management role in customer service. As part of your Level 3 Apprenticeship you will... Learn about: Customer Service...

...mile in customer service Use customer service as a competitive tool Optional units : Theme delivery Deliver customer service on your customer's premises...

...accountability for meeting business objectives. You will work under pressure and have a passion for exceeding customers’ expectations while ensuring business... Learn about: Hospitality Management, Hospitality catering, Revenue management...

...in the service ·Support customer service improvements ·Promote additional services or products to customers ·Process customer service information ·Contribute... Learn about: Customer Retention, Relationship Marketing, Customer Relationship Management...

...A good standard of literacy is required. Course Content The qualification is made up of four mandatory units ·Develop interactions with advice and guidance... Learn about: Customer Retention, Relationship Marketing, Customer Service...