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NVQ Call Centre Distance and online learning
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Call Centre, Customer Service...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Out of Voice Mail Jail, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Customer Care, Customer Service, Sales Process...
- Course
- Online
- Different dates available
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Case Study, Open questions, Customer Service...
- Course
- Online
- Different dates available
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated... Learn about: Call Centre, Phone Etiquette, Key Steps...
- Course
- Online
- Beginner
- Different dates available
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Types of Questions, Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Call Centre, Voice Modulation, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...The value of personalising interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress... Learn about: Call Centre, Customer Service Skills, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
...• Vocal techniques that enhance speech and communication ability. • Techniques for managing stress. Call centre certificate course, consists of the following seven units... Learn about: Call Centre Certificate Course, Communication Training, Customer Service Skills...
- Course
- Online
- Different dates available
...Lift Your Confidence & Your Sales Numbers To New Heights A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as... Learn about: Call Centre, Confidence Training, IT Management...
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Sales Training, Customer Retention Strategy, Customer relationship...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The programs design inculcates the right attitude.It develops the appropriate skills and imparts comprehensive and rigorous knowledge for the students to develop into effective managers and change agents in their respective organizations. Suitable for: Working professional desirous to join the... Learn about: Business Administration, Call Centre, Retail Management...
- Course
- Online
- Different dates available
...Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test. PLEASE... Learn about: Communication Training, Call Centre, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training... Learn about: Communication Training, Call Centre, Sales by Phone...
- Course
- Distance Learning
- Different dates available
- 6 Months
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Retail Management, Corporate Finance, Business and Administration...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Telephone Skills, Effective Communication, Customer Service...
- Course
- Online
- Intermediate
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Telephone management, Telephone Skills, Call Handling...
- Course
- Online
- Intermediate
...be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Call Centre, Sales Training, Call Centre Training...
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- Course
- Online
- Intermediate
- 48 Weeks
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Customer Care, Sales Training, Call Centre...
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Customer Care, Sales Training, Call Centre...
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