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Call Centre NVQ
- NVQ
- Broadstairs
- Different dates available
...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Customer Service Skills, Customer Care, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller... Learn about: Customer Service, Call Centre...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
...Verbal Communication Techniques Who are Your Customers? Module 02 To Serve and Delight Did You Hear Me? Asking the Right Questions Saying No Sales by Phone... Learn about: Telephone Communication, Sales by Phone, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
...Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Sales Techniques, Customer care operatives, Customer Care...
- Course
- Online
- Beginner
- Different dates available
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves... Learn about: Customer Service, Goal Setting, Customer Service Skills...
- Course
- Online
- Different dates available
...a PDF copy and £29 for an original print copy sent to you by post or for both £39... Learn about: Goal Setting, Customer Service, Phone Etiquette...
- Course
- Online
- Different dates available
...Tone of Voice Effective Listening Case Study Module Five: Tools Self-Assessments Utilizing Sales Scripts Making the Script Your Own The Sales Dashboard Case Study Module... Learn about: Case Study, Call Centre, Customer Service...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following knowledge and skills: ❖understanding the role of the call center and contact centre... Learn about: Telephone user support, Telephone answering, Communication Skills...
...By the end of the course participants will be have gained the following knowledge and skills: ❖understanding the role of the call center and contact centre... Learn about: Telephone user support, Telephone answering, Communication Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...call centre agents. the professional service firm: designing delivery systems the effective call centre employee pricing decisions and the neo-classical... Learn about: Economic Theory, Full Time, Accounting and Finance...
...call centre agents. the professional service firm: designing delivery systems the effective call centre employee pricing decisions and the neo-classical... Learn about: Economic Theory, Full Time, Accounting and Finance...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
...a Script Unit 6 – Negotiation Techniques Unit 7 – Dealing with Difficult Customers... Learn about: Customer Service Skills, Verbal Communication, Sales Training...
- Course
- Online
- January
...in these two key skill areas. Sales by Phone This session will discuss how to use information delivery and rapport building to help participants sell over the phone... Learn about: Customer relationship, Communication Skills, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: First Impressions, Call Centre, Correct Vocabulary...
- Course
- Online
- Intermediate
- Different dates available
...With the telephone still remaining the number one communication tool for today’s modern businesses it is vital that your teams and your customers interact... Learn about: Telephone answering, Telephone Skills, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
...Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience... Learn about: Call Centre, Sales by Phone, Communication techniques...
- Course
- Online
- Different dates available
...call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication... Learn about: Sales Training, Confidence Training, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Voice Modulation, Call Centre, Effective Communication...
- Course
- Distance Learning
- Different dates available
- 2 Years
...expected to grow in the coming years, We at NIRM firmly believe that our students will have an additional knowledge of this elite sector along with... Learn about: Business and Administration, Part Time, Call Centre...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Communication Journalism, Operations Management, Quality Testing...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Communication Journalism, Operations Management, Quality Testing...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
- Course
- Online
- Different dates available
...You will need to complete each section in the order shown, starting with this eBook. Each section will unlock once you have completed the previous... Learn about: Sales Training, Call Centre, Customer Service...