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Customer Care NVQ in Kent
- NVQ
- Broadstairs
- Different dates available
...questioning and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate... Learn about: Customer Care, Customer Service Skills, Call Centre...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...health and safety in ICT and contact centres; customer care; interpersonal What will you be learning? This course is designed for employees whose job... Learn about: Customer Relationship Management, Relationship Marketing, Team Leader...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator... Learn about: Customer Care, Customer Service, Team Leader...
Similar training and in other locations
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A minimum of 42 credits are required overall for completion of this qualification. Mandatory Units Demonstrate understanding of customer service Demonstrate... Learn about: Customer Service Skills, Customer Care, Verbal Communication...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to work towards... Learn about: Customer Service, Customer Service Skills, Customer Retention...
- NVQ
- Online
- 1 Year
...Some students will progress directly into employment and may build on their vocational qualifications in the workplace. Others may take a more academic... Learn about: Customer Care, Customer Service, Functional skills...
- NVQ
- Online
- Different dates available
- 6 Months
...relevant to businesses in the digital age. On this course, global customer service challenges will be examined, and how these challenges can be turned... Learn about: Business Plan, Customer satisfaction, Social Media...
- NVQ
- Online
- Different dates available
...Professional Chefs Diploma; NVQ Level 2 Diploma in Professional Cookery; Employment; Apprenticeship Training. The following course, offered by North West Regional College... Learn about: Food safety, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...Controlling anger, Dealing with criticism and Handling complaints. Unit Three -Reception Skills The following topics are covered: The role of the receptionist... Learn about: Telephone Skills, IT Security, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups... Learn about: Effective Communication, Verbal Communication, Customer Service Skills...
- NVQ
- Online
- 2 Years
...Past students have gone onto great success within the industry, such as Event Management, Mixology, Ski Chalet Hosts, Head Chefs, Degree in International Hotel Management... Learn about: Food safety, Professional development, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...following topics are covered: Ethics and standards; Client confidentiality; Industry codes of practice; and Developing a client contract. Unit Two – Identifying... Learn about: Persuasion Skills, Negotiation Skills, Customer Relationship Management...
- NVQ
- Online
...and Prevent Programme Awareness of Mental Health Problems Certificate in Understanding Children and Young People's Mental Health Understanding Specific... Learn about: Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 12 Months
...contains the following topics: Why start a Business from scratch; Buying an existing Business; Buying a Franchise. Unit Five – Recruiting Staff This Unit... Learn about: Communication Skills, Communication Training, Learning Processes...