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Classroom-based Telephone Skills NVQ in Rusper
- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Those working in a customer interface role, these...
- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. Suitable for: Those working in a senior customer interface role and with the responsibility for decision. making and supervising others...
Similar training and in other locations
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Customer Service Skills, Verbal Communication...
- NVQ
- Online
- Different dates available
- 1 Year
...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...
- NVQ
- Online
- Different dates available
- 1 Year
... the necessary skills to perform effectively in this field. The Professional Telephone Receptionist Course Course is organized into 13 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Verbal Communication, Effective Communication...
- NVQ
- Distance Learning
- 6 Months
... is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres...
- NVQ
- Distance Learning
- 6 Months
... provides certification for a broad range of customer service and contact centre skills, negotiation and ability to deal with conflict over the phone...
- NVQ
- Distance Learning
- 6 Months
... and abilities in contact centres and customer service skills...